Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shawnna Sobczak

Winona,MN

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Retail Customer Sales Associate

Heritage Embroidery & Design
02.2020 - 02.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.

Receptionist

Just Cuz Beauty Boutique
11.2020 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Enforced spa policies, following company procedures at all times.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Cleaned hair stations rinsing bowls and back room. took out trach and recycling when needed.

Education

Bachelor of Music - Music Business

Winona State University
Winona, MN
05.2026

High School Diploma -

Stillwater Area High School
Stillwater, MN
06.2022

Skills

  • Special Orders
  • Trained in Salesforce
  • Customer Complaint Resolution
  • Customer Relationship Management
  • Retail Metrics and Goals
  • Merchandising and Display
  • POS Systems and Ordering Platforms
  • Adaptable and Flexible

Additional Information

Carrie Ball - Manager at Heritage Embroidery

Phone: 651-430-9220


Mary Monzel - Coworker at Heritage Embroidery

Phone: 651-430-9220



Timeline

Receptionist

Just Cuz Beauty Boutique
11.2020 - 09.2021

Retail Customer Sales Associate

Heritage Embroidery & Design
02.2020 - 02.2023

Bachelor of Music - Music Business

Winona State University

High School Diploma -

Stillwater Area High School

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Shawnna Sobczak