SHAWNNA RAE BISHOP
Bel Aire
Summary
I am interested in obtaining a position as a Youth Support Worker with Wren House Youth Horizons, that will allow me to utilize and further my strengths while contributing to the overall success of your company.
Overview
23
23
years of professional experience
1
1
Certification
Work History
TRANSPORT SUPPORT WORKER
TFI FAMILY SERVICES
09.2024 - Current
- Established trusting relationships with Foster Children and their families through empathetic communication and active listening.
- Transported Foster Children to Appointments, Home Visits with Parents, Siblings Supervised and Unsupervised visits according to determined schedule and TFI Policy and Procedures.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Improved Foster Care satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Developed strong rapport with Foster Children and Case Team, which facilitated more effective support and guidance.
Life Coach
Anchor Of Hope
06.2024 - 09.2024
- Helped Foster Children build life management and coping skills to handle daily needs and specific stressors.
- Assisted Foster Children in exploring feelings and understanding behaviors.
- Listened to Foster Childrens' concerns and provided encouragement and support.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
- Documented behaviors, treatments and non-compliance issues.
Reservations Sales Professional
Hyatt Worldwide Reservations
09.2018 - 06.2024
- Arrange accommodation and travel plans for visitors and presented updated itineraries
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Engaged in continuous learning and development opportunities to promote continued performance improvement
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained excellent attendance record, consistently arriving to work on time
Assistant General Manager
Holiday Inn Express & Suites Wichita-Airport
07.2011 - 09.2018
- Worked with General Manager, and sales team to achieve company goals, recruited, hired, trained, and developed all front desk staff, housekeeping and maintenance using positive recognition, coaching and other tools
- Reinforced company's policies and procedures
- Provided day to day operations
- Have implemented new ideas at the company level
Assistant General Manager
Cresthill Suites Hotel
06.2009 - 07.2011
- Worked with General Manager to achieve company goals and standards, recruited, hired, trained, and developed all front desk staff, housekeeping and maintenance using positive recognition, coaching and other tools
- Reinforced company's policies and procedures
- Provided day to day operations
- Have implemented new ideas at the company level
Guest Service Representative/Lead Generator
Candlewood Suites Hotel
11.2001 - 06.2009
- Successfully completed front desk day to day job requirements, checking in and out guest, completed reservations, assigning rooms, night audit, laundry, inventory etc
- Ability to generate leads to the Director of Sales
- Successfully made 80 sales calls daily with a proven track record of 30 or more qualified leads done on a weekly basis
Education
High School Diploma -
Garden City Senior High School
Garden City, Kansas05.1987
Wichita State University - Hotel Management
Wichita State University
Wichita, Kansas05.1992
Skills
- Customer Service
- Emotional support
- Lifestyle coaching
- Client engagement
- Behavior modeling
- Confidentiality and privacy
- Self-awareness
- Behavioral support
- First aid training
- Transportation assistance
- Life skills development
- Complex Problem Solving
- Microsoft Office Suite
- Staff Training
- Adaptability and Responsiveness
- Performance evaluations
- Cold Calling on new and existing accounts
- Health and safety awareness
Certification
- All DCF Preservice required Training / November 2024
- Permanency Basics / November 12th-14th 2024
- Kansas Wrestling and Safe Sleep / December 10th 2024
- Human Trafficking / December 11th 2024
- Trust Based Relational Intervention / January 8th 2025
- Child Welfare Trauma Toolkit / January 23st 2025
- Driver Safety Distracted Driver Prevention / January 31st 2025
- First Aide and CPR / June 2024
Languages
English
Full Professional
Timeline
TRANSPORT SUPPORT WORKER
TFI FAMILY SERVICES
09.2024 - Current
Life Coach
Anchor Of Hope
06.2024 - 09.2024
Reservations Sales Professional
Hyatt Worldwide Reservations
09.2018 - 06.2024
Assistant General Manager
Holiday Inn Express & Suites Wichita-Airport
07.2011 - 09.2018
Assistant General Manager
Cresthill Suites Hotel
06.2009 - 07.2011
Guest Service Representative/Lead Generator
Candlewood Suites Hotel
11.2001 - 06.2009
Wichita State University - Hotel Management
Wichita State University
- All DCF Preservice required Training / November 2024
- Permanency Basics / November 12th-14th 2024
- Kansas Wrestling and Safe Sleep / December 10th 2024
- Human Trafficking / December 11th 2024
- Trust Based Relational Intervention / January 8th 2025
- Child Welfare Trauma Toolkit / January 23st 2025
- Driver Safety Distracted Driver Prevention / January 31st 2025
- First Aide and CPR / June 2024
High School Diploma -
Garden City Senior High School
Similar Profiles
Sharron PettifordSharron Pettiford
Foster Care Case Manager at TFI Family ServicesFoster Care Case Manager at TFI Family Services
Kristine MaesKristine Maes
Permanency Supervisor at TFI Family ServicesPermanency Supervisor at TFI Family Services
Melissa AguilaMelissa Aguila
Permanency Case Manager at TFI Family ServicesPermanency Case Manager at TFI Family Services