Shawnnita Mosley Washington
Archbald,PA
Summary
Experienced Patient Representative with over 25 years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Record of serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Well-versed in prioritizing and multi tasking under pressure. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Skilled in working in fast-paced environment and adapting to new situations and challenges to best enhance the organizational brand. Motivated to learn and grow in the industry.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
Geisinger Community Medical Center
Scranton, PA
11.2021 - Current
- Follow document protocols to safeguard confidentiality of patient records.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Interview patients with inadequate insurance coverage to obtain suitable financial arrangements prior to services being rendered.
- Follow Revenue Management policies and procedures regarding financial matters and payment arrangements.
- Conduct detailed discussion with patients, obtain information and complete required tasks to determine patient's eligibility for Medicaid and other federal, state, and local government or private sources.
- Complete and update Electronic Medical Record for all patients interviewed, via billing systems and Geisinger approved guidelines
- Meet with patients on one-on-one basis to discuss price of care and patient's current financial situation, obtaining all pertinent demographic and financial data to ensure resolution of account.
- Serve as advocate to patient to educate them on what to expect regarding financial matters.
- Responsible to answer patient questions pertaining to financial, billing, and account status.
- Provide back up support and coverage for other departments within Revenue Management.
- Calculate patient's outstanding balance and then discuss and finalize method of resolving those balances through pre-service collections, payment plans, and other arrangements.
- Prepare receipts for payments collected. Promote day of service cash collections and collections of outstanding balances system wide.
- Request and assist patients by preparing pre-service price estimations, educating patients on insurance benefits, and arranging mutually agreeable payment terms.
- Assist in maintaining control of self-pay accounts receivables.
- Resolve accounts via charity, vendor referrals, financial status determination, and other options as defined by Revenue Management policies and procedures.
- Maintain ability to manage assigned projects and tasks associated with these efforts.
Unit Representative
Atlantic Health System
Morristown, NJ
09.1996 - Current
- Assist in coordinating COVID-19 Disaster Plan and treatment for Emergency Department.
- Adapt to new policies and procedures in compliance with social distancing and COVID-19 regulation.
- Coordinate Trauma, Code Stroke, Code Stemi, Critical T and VAT.
- Answer telephone calls to offer ED information, answer questions and direct calls to staff.
- Carry out front office duties utilizing data entry skills in EPIC.
- Organize and maintained patient chart filing system to promote quick data finding for staff.
- Complete administrative patient intakes with case histories, insurance information and mandated forms.
- Manage assigned projects and tasks.
- Coordinate correspondence from trauma unit, fast track, and pediatric unit to admitting floors.
- Assist charge nurse with bed management and bed assignments for admitted patients.
- Precept/train new hires.
Health Educator
Atlantic Health System, Corporate Health
Morristown, NJ
09.2018 - 01.2021
- Worked in corporate worksite to promote health and wellness.
- Promote available resources and connect individuals with services.
- Provided expertise for clinical support and services.
- Provided educational information on importance of health education and disease prevention.
- Assisted with development of improved health fairs and training materials.
- Analyzed employee health data using systems approach in order to establish targeted population.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Family Resource Specialist
JusticeWorks YouthCare
Allentown, PA
06.2019 - 07.2020
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assessed family needs.
- Engaged families in service and treatment planning.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Planned and implemented appropriate interventions using evidence based and best practice approaches.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Met with designated families for prescribed number of hours per week.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Transported families to appointments and other services using personal vehicle.
- Submitted accurate, required notes within 24 hours of service.
- Carried out day-day-day duties accurately and efficiently.
Education
Master of Science - Public Health
Walden University
Minneapolis, MN02.2017
Bachelor of Science - Interdisciplinary Studies
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2013
Associate of Science - Psychology
Northampton Community College
Bethlehem, PA05.2011
Skills
- Database Search and Data Entry Skills
- Documenting and Recording Information
- Data Entry Software
- Microsoft Windows
- HIPAA Guidelines
- Medical Terminology Expertise
- Patient Prioritization
- Patient Data Recording
- Privacy Regulations
- Crisis Situations
- Client Needs Assessment
- Health Education
- Electronic Health Records Systems
- Administrative and Office Support
- Rapport Development
- Organization and Time Management
- Calm and Effective Under Pressure
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Solving Customer Concerns
- Critical Thinking
- Team-Oriented and Cooperative
Affiliations
The American Public Health Association
Emergency Management Affiliation
Certification
CPR and First Aid Certification
Timeline
Patient Financial Counselor
Geisinger Community Medical Center
11.2021 - Current
Family Resource Specialist
JusticeWorks YouthCare
06.2019 - 07.2020
Health Educator
Atlantic Health System, Corporate Health
09.2018 - 01.2021
Unit Representative
Atlantic Health System
09.1996 - Current
Master of Science - Public Health
Walden University
Bachelor of Science - Interdisciplinary Studies
East Stroudsburg University of Pennsylvania
Associate of Science - Psychology
Northampton Community College
CPR and First Aid Certification
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