Shawnpaul Chavannes
Jamaica
Summary
Experienced professional with a proven track record of successfully managing daily operations and coordinating teams. Recognized for ability to collaborate effectively and achieve results in fast-paced environments. Possesses strong problem-solving and conflict resolution skills, ensuring optimal workflow and addressing challenges. Highly adaptable, known for reliability and proactive approach in meeting shifting demands.
Overview
12
12
years of professional experience
Work History
Closing Supervisor
Le Cafe Coffee
07.2023 - 11.2024
- Lead Shifts: Oversee and direct the activities of baristas and other team members during your assigned shifts.
- Delegate Tasks: Assign tasks and responsibilities to team members, ensuring efficient workflow and coverage.
- Maintain Standards: Ensure adherence to company standards for customer service, product quality, cleanliness, and safety.
- Problem-Solve: Address customer issues and resolve problems promptly and effectively.
- Training and Development: Assist with training and development of new and existing team members.
- Schedule Management: Assist with creating and managing work schedules.
- Inventory Management: Assist with managing inventory and ordering supplies.
- Prepare Beverages: Prepare and serve a variety of coffee and other beverages according to standard recipes and customer preferences.
- Customer Service: Provide friendly and efficient customer service, ensuring a positive experience for all customers.
- Cash Handling: Accurately handle cash transactions and maintain accurate records.
- Maintain Cleanliness: Keep the work area clean and organized, ensuring a pleasant environment for customers and staff.
- Follow Health and Safety Guidelines: Adhere to all health and safety regulations and procedures.
Barista/Shift Supervisor
La Boulangerie
01.2022 - 02.2023
- Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
- Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
- Establishes effective and positive communication amongst all team members.
- Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
- Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
- Assists store manger and assistant manager in planning and executing all sales promotions effectively and efficiently.
- Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
- Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
- Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
Supervisor
Bean & Bean Coffee
01.2018 - 02.2020
- Supervise daily café operations and ensure smooth workflow.
- Train, mentor, and evaluate barista staff performance.
- Maintain high standards of beverage preparation and customer service.
- Manage inventory, order supplies, and control costs.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle customer inquiries and resolve complaints professionally.
- Collaborate with management to implement new initiatives and promotions.
- Maintain cleanliness and organization of café environment.
Barista/Shift Supervisor
Starbucks
06.2012 - 02.2015
- Prepare and serve beverages and food according to standard recipes and customer preferences.
- Maintain a high standard of product quality and presentation.
- Handle cash transactions accurately and efficiently.
- Open and close the cafe, ensuring all procedures are followed.
- Lead and motivate team members during shifts, delegating tasks and coordinating work
- Manage and schedule shifts, ensuring adequate staffing levels.
- Maintain a positive and efficient work environment.
Education
Associate of Applied Business -
Bergen Community College
Paramus, NJ06-2016
Skills
- Customer Service Expertise
- Occupational Safety Management
- Workforce Skill Enhancement
- Regulatory Compliance
- Workforce Scheduling
- Sales Expertise
- Risk Management Protocols
- Store Operational Procedures
- Collaborative Problem Solving
- Key Holder
- Food Safety Compliance
- Software Competency
- Effective Communication
- Team Management
- Consistent On-Schedule Performance
Timeline
Closing Supervisor
Le Cafe Coffee
07.2023 - 11.2024
Barista/Shift Supervisor
La Boulangerie
01.2022 - 02.2023
Supervisor
Bean & Bean Coffee
01.2018 - 02.2020
Barista/Shift Supervisor
Starbucks
06.2012 - 02.2015
Associate of Applied Business -
Bergen Community College
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