Shawn Redden
Opelika,AL
Summary
Results-oriented professional with a proven track record at Sonic Tools USA, excelling in problem-solving and negotiation roles. Skilled in leveraging data analysis and creativity to drive regional growth, exceed sales targets, and develop client relationships. Effective project manager with a focus on innovative strategies and collaborative team efforts for significant revenue growth.
Overview
8
8
years of professional experience
Work History
Regional Fixed Ops Account Manager
Sonic Tools USA
05.2024 - Current
- Identified new customer segments within the region and developed targeted marketing campaigns
- Utilized data analytics to identify opportunities for growth in the region
- Worked with service managers to find adequate solutions for their service departments
- Collaborated cross-functionally with marketing teams to design effective campaigns that drove brand awareness in the region
- Documented all sales activity accurately in CRM software systems such as Salesforce
- Implemented innovative strategies for upselling existing accounts leading to increased revenues
- Developed comprehensive territory management plans that resulted in increased revenue growth year over year
- Identified potential new business opportunities through research and analysis of industry trends
- Demonstrated excellent time management skills, meeting tight deadlines while managing multiple projects simultaneously
National Aviation Account Executive
Sonic Tools USA
08.2023 - 05.2024
- Collaborate with cross-functional teams to develop aviation solutions, ensuring compliance with standards
- Utilize aircraft maintenance and safety expertise to create innovative aviation solutions
- Engage with customers to understand challenges and deliver tailored aeronautical solutions
- Analyze aviation data to identify improvement areas and enhance solution effectiveness
- Ensure aviation solutions meet quality standards through rigorous testing and validation
- Contacted key clients and internal partners to develop strong business relationships and networks
- Established trustful relationships with clients through regular follow-up calls or emails
- Cold-called and followed up with prospective customers to promote overall satisfaction and continued business
- Evaluated competitive activity to keep aware of services, offers and initiatives
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Stayed current on customer trends and requirements
National Education Account Executive
Sonic Tools USA
10.2022 - 08.2023
- Manage inbound student inquiries via email and website, ensuring timely and effective responses
- Guide students in selecting appropriate toolsets for their education and career paths
- Offer financing solutions to students needing financial assistance
- Initiate contact with universities and professors to present virtual presentation options
- Streamlined student tool selection, enhancing satisfaction and engagement
- Provide comprehensive support to students, ensuring they select the ideal toolset
- Generated leads and followed up on customer inquiries
- Built multiple customer relationships and cultivated long-term partnerships
- Used negotiation and persuasion skills to influence decision-makers
- Developed and implemented successful strategies for customer acquisition and retention
- Generated detailed reports on weekly and monthly sales performance against established goals
- Prepared quotes and proposals for new and existing products
- Built strong partnerships with key accounts to drive revenue growth opportunities
- Attended industry events and conferences to promote company products and interact with potential customers
- Conducted competitor analysis to understand the competitive landscape of the industry
- Updated information in customer accounts and maintained CRM databases
Customer Experience Specialist
Sonic Tools USA
10.2021 - 10.2022
- Managed online consumer communications via email and live chat, ensuring timely and effective responses
- Handled inbound calls, directing consumers to appropriate contacts, improving customer satisfaction
- Contacted customers about back-ordered items and supply chain changes, maintaining transparency
- Assisted consumers with order processing issues on the website, enhancing the user experience
- Updated and maintained current pricing in the system, ensuring accurate and up-to-date information
- Streamlined order processing, enhancing customer satisfaction and operational efficiency
Customer Care Representative
Dixie Electric, Plumbing & Air
08.2021 - 10.2021
- Assisted clients with issues and scheduled services, ensuring timely resolutions and customer satisfaction
- Managed over 1,000 accounts, accurately filing and entering data into the system, enhancing operational efficiency
- Handled inbound customer calls for account updates and service scheduling, maintaining a high level of professionalism
- Updated and processed client accounts into correct folders, ensuring data integrity and streamlined operations
- Optimized client service scheduling, enhancing operational efficiency
Sales Associate
Badcock Home Furniture & More
02.2019 - 08.2021
- Memorized 600+ products to assist customers efficiently, consistently top sales associate
- Led furniture assembly, scheduling, and delivery, ensuring timely and accurate service
- Processed finance applications and payments, enhancing customer satisfaction and retention
- Achieved consistent top sales, enhancing store revenue and customer satisfaction
- Mastered product details to optimize sales processes and customer interactions
- Provided comprehensive support in furniture assembly and delivery, boosting team efficiency
Salesman/Customer Service
Big Lots
10.2018 - 02.2019
- Operated cash register, ensuring accurate transactions and customer satisfaction
- Assisted in stocking and merchandising, enhancing product visibility and sales
- Excelled in furniture department, leading in sales per employee
- Boosted furniture sales, leading team in performance metrics
- Ensured accuracy in cash handling and financial transactions
- Supported team members in achieving sales and service goals
- Collaborated on merchandising strategies to enhance product visibility
Relief Manager
Burger King
04.2017 - 09.2018
- Managed employee scheduling and ensured smooth opening and closing operations, enhancing daily workflow
- Balanced the safe daily, ensuring accurate financial records and security
- Adapted to various roles as needed, maintaining operational efficiency
- Secured replacements for absent employees, ensuring uninterrupted service
- Streamlined team deployment, enhancing operational efficiency
- Oversaw daily cash management, ensuring accuracy in transactions
- Facilitated seamless shift changes, maintaining staff morale and performance
Education
Advanced Diploma -
Beulah High School
Valley, AL05-2016
Skills
- Problem Solving
- Negotiation
- Data Analysis
- Research
- Project Management
- Team Collaboration
- Critical Thinking
- Adaptability
- Time Management
- Attention to Detail
- Organizational Skills
- Account management
- Pipeline management
- Request management
Timeline
Regional Fixed Ops Account Manager
Sonic Tools USA
05.2024 - Current
National Aviation Account Executive
Sonic Tools USA
08.2023 - 05.2024
National Education Account Executive
Sonic Tools USA
10.2022 - 08.2023
Customer Experience Specialist
Sonic Tools USA
10.2021 - 10.2022
Customer Care Representative
Dixie Electric, Plumbing & Air
08.2021 - 10.2021
Sales Associate
Badcock Home Furniture & More
02.2019 - 08.2021
Salesman/Customer Service
Big Lots
10.2018 - 02.2019
Relief Manager
Burger King
04.2017 - 09.2018
Advanced Diploma -
Beulah High School
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