Shawn T. Prince
Lancaster,CA
Summary
Client Service Expert with over 10 years of experience in client relations, account management and business relations. A detail oriented problem-solver with a proven track record of building and maintaining strong client relationships. High-level communication, multitasking skills, and fluent in both English and German.
Overview
10
10
years of professional experience
Work History
Member Engagement Specialist & Coach
Equinox
Los Angeles, CA
11.2024 - Current
- Elevated overall member experience by consistently delivering exceptional customer service and support throughout all touchpoints of interaction within the organization.
- Streamlined onboarding processes for new members, ensuring a smooth and positive experience from the start.
- Collaborated with cross-functional teams to develop targeted engagement campaigns for members.
- Maintained accurate records of member interactions, using data to inform future engagement efforts.
Client Service Specialist
18 Floors, INC.
Beverly Hills, CA
12.2022 - 11.2024
- Completed accurate and efficient data entry and database updates to support business operations
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.
- Conducted comprehensive needs assessments for each client, developing customized service plans accordingly.
- Collaborated closely with sales team to identify potential upselling opportunities based on client needs analysis.
Account Executive
ZipRecruiter
01.2022 - 12.2022
- Communicated with repeat customers to build long-term relationships
- Facilitated smooth service delivery and followed up after sales to offer additional support and capitalize on cross-selling opportunities
- Familiarized self with new products and services to engage with customers about features and benefits.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Protection Specialist
Pillar Protections
05.2018 - 11.2021
- Develop and implement emergency preparedness plans to ensure the safety and security of employees and assets in a crisis situation
- Develop and implement comprehensive protection strategies to mitigate risks and threats to company assets and personnel
- Conduct risk assessments and analysis to identify potential vulnerabilities and design strategies to mitigate those risks
- Conduct regular threat assessments to identify potential risks and vulnerabilities in company assets and personnel.
Senior Teller & TSR
Kirtland Federal Credit Union
09.2015 - 04.2018
- Implement and maintain effective security measures to protect customer information and ensure compliance with regulatory requirements, such as the Bank Secrecy Act and the Patriot Act
- Implement innovative strategies to improve customer service and enhance the overall banking experience
- Develop and maintain a thorough understanding of the Credit Union's products and services, and effectively communicate these offerings to customers
- Identify and report suspicious activities or potential fraudulent transactions to the appropriate regulatory authorities
- Identify opportunities to streamline processes and enhance operational efficiency within the teller and TSR functions.
Education
Diploma -
Highland High School
Albuquerque, NM05.2013
Skills
- Project management
- Professional Communication
- Bilingual
- Client relations
- Team collaboration
- Performance monitoring
- Adaptability and flexibility
- Time management
Personal Information
Title: Client Support Specialist | Sales Expert
Languages
German
Native or Bilingual
Timeline
Member Engagement Specialist & Coach
Equinox
11.2024 - Current
Client Service Specialist
18 Floors, INC.
12.2022 - 11.2024
Account Executive
ZipRecruiter
01.2022 - 12.2022
Protection Specialist
Pillar Protections
05.2018 - 11.2021
Senior Teller & TSR
Kirtland Federal Credit Union
09.2015 - 04.2018
Diploma -
Highland High School