SHAWNTA ADAMS
Maricopa,AZ
Summary
Expert in multi-site operations and remote team management, consistently achieving sales growth and high customer retention rates. Proven track record in leading large-scale transformations and developing talent across cross-functional teams. Recognized for implementing change initiatives that improve operational efficiency and enhance employee engagement and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Vice President of Operations – WA & AZ Regions
AMERICAN SHREDDING|GREEN PLANET
Tacoma, WA/Phoenix, AZ , USA
09.2019 - 12.2024
- Directed Commercial Recycling and Mobile Shredding initiatives, controlling operations, P&L, and workforce management in two regions.
- Managed hiring, onboarding, talent development, and performance management to boost operational efficiency, team productivity, and service excellence.
- Delivered environmental solutions while strategically sourcing cost-effective waste management strategies that reduce landfill impact.
- Directed Customer Success Management for top-tier regional/national accounts through conducting site visits to assess operations, pinpoint enhancement opportunities based on insights into client goals, needs, and challenges.
- Partnered with internal teams to design customized solutions.
- Transformed $150K monthly deficit into $462K+ profit in Arizona within one year while generating $1M revenue increase in WA.
- Oversaw operations for $50M company, securing sustainable profitability and promoting strategic growth within regional divisions.
- Elevated operational efficiency by 20% and customer satisfaction by 30% through streamlined process optimization, promoting revenue growth through upselling and cross-selling initiatives with both current and prospective clients, coupled with leadership training
- Achieved 15% cost savings with vendors through effective negotiation strategies and thorough analysis of competitive market pricing.
- Diminished employee turnover by 18% via focused engagement strategies and leadership enhancement programs.
- Orchestrated RFP/RFQ submission processes and directed contract negotiations, increasing win rates and profitability across both divisions.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Managed the daily operations of a fleet of drivers and vehicles.
- Adhered to all applicable laws and regulations governing the transportation industry.
- Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
Operations Manager | Plant Manager
AMERICAN SHREDDING|GREEN PLANET
- Launched and grew an innovative operational mobile/on-site shredding division.
- Streamlined logistics and supply chain processes, resulting in a significant reduction of overhead costs and improved service delivery.
- Managed staffing, training, and performance improvement while revitalizing a struggling recycling division to reinstate profitability.
- Collaborated with third-party vendors and internal teams to streamline waste efficiency, elevate customer satisfaction, and maximize profitability.
- Delivered strategic guidance across facility functions, ensuring compliance, safety, and operational excellence.
- Managed financial planning, equipment upkeep, and quality assurance while harmonizing processes with local and corporate operations.
- Generated over $100K in monthly revenue within 12 months by acquiring multi-year contracts with federal, education, and nonprofit clients
- Assisted in the development of job descriptions for various positions within the organization.
- Structured and launched extensive SOPs for all plant positions, harmonizing processes with customer requirements and elevating productivity.
- Optimized operational performance by implementing KPI-focused tracking, facilitating ongoing performance assessments, and consistently exceeding customer expectations.
- Managed employee relations issues such as grievances, disciplinary action, conflict resolution.
Regional Area Manager
EMPLOYBRIDGE | RESOURCEMFG
Kent, USA
04.2012 - 09.2019
- Executed multi-branch and on-site operations, coordinating recruitment, staffing, P&L management, compliance, and operational performance to improve efficiency, profitability, and client satisfaction for high-volume manufacturing accounts.
- Elevated regional operations by initiating three branches and several on-site partnerships, driving 75% revenue growth and refining EBITDA through operational enhancements.
- Achieved promotion to Regional Area Manager in under 24 months through relentless pursuit of strategic growth and performance objectives.
- Identified areas for improvement in sales performance, profitability, and customer satisfaction.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Assisted with payroll processing by verifying timekeeping records.
- Conducted employee onboarding process, orientations, and exit interviews.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
Education
Human Resources
City University of Seattle
Online - SeattleSkills
- Business development and market expansion
- Stakeholder management and engagement
- Upselling and cross-selling strategies
- Operations management
- P&L management
- RFQ/RFP negotiations and Contract Negotiation
- Strategic planning and change management
- Cross-functional team management
- Customer experience enhancement & relationship management
- Talent acquisition and workforce engagement
- HR services
- HR collaboration
- Route planning
- Account oversight
References
References available upon request.
Timeline
Vice President of Operations – WA & AZ Regions
AMERICAN SHREDDING|GREEN PLANET
09.2019 - 12.2024
Regional Area Manager
EMPLOYBRIDGE | RESOURCEMFG
04.2012 - 09.2019
Operations Manager | Plant Manager
AMERICAN SHREDDING|GREEN PLANET
Human Resources
City University of Seattle