Shawnta Dreher

• Assigned tasks to associates to fit skill levels and maximize team performance.
• Reviewed completed work to verify consistency, quality, and conformance.
• Enhanced customer satisfaction through assuring that all customer needs are met.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Coached, mentored, and trained team members and new employees in order to improve their job performance.
• Ensured compliance with regulatory requirements and industry standards.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Implemented quality control measures to uphold company standards.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Trained employees on additional job positions to maintain coverage of roles.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Performed cashier duties daily, assisting with customers' purchases.

• Followed company security procedures for handling large sums of money.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Operated the cash register and POS systems.

(Point of Sale) to receive payment by cash, debit, and credit card.

• Answered phone calls to assist customers with questions and orders.
• Processed customer payments quickly and returned exact change and receipts.
• Maintained work area and kept cash drawer organized.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Worked closely with front-end staff to assist customers.

• Coordinated new employee onboarding with orientation scheduling and preparation.
• Responded to internal and external HR-related inquiries or requests.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Conducted employment verification and background investigation to facilitate hiring process.
• Conducted orientation sessions for new employees.
• Performed background checks on potential hires to ensure compliance with company standards.
• Answered questions regarding salaries, benefits and other pertinent information.
• Verified previous employers and other references to determine applicants' employment acceptability.
• Assisted with payroll preparation by collecting timekeeping information and processing reports.
• Processed, verified and maintained personnel-related documentation.
• Gathered personnel records from other departments or employees.