Shawnta Jackson
Baltimore,MD
Summary
Dynamic Security Officer with extensive experience at Watkins Security, skilled in incident reporting and access control. Proven ability to enhance safety and customer satisfaction through effective communication and de-escalation techniques. Recognized for quick decision-making during emergencies, ensuring a secure environment while fostering positive relationships with guests and staff.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Security Officer
Watkins Security
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Allied Universal Security Services
09.2020 - 10.2024
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
Letter Perfect Mailing Services
01.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Manager
WebbMason
08.2015 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Educational Leadership And Management
Frederick Douglass High
2301 Gwynns Falls Pkwy01-2012
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV monitoring
- Relationship building and management
- Complex Problem-solving
- Access control
- English fluency
- De-escalation techniques
- Punctuality
- Reliability
- Verbal and written communication
- Work ethic
- Screening wands
- Alarm monitoring
- Entrance control
- Investigative skills
- Premises patrol
- Shift work experience
- Investigative tools
- Building lockdown coordination
- Fire safety training
- Identification verification
- Bomb threat procedures
- Hazardous materials response
- Background checks
- Operations management
- Night and safe deposit procedures
- Investigation documentation
- Dispatch
- Electronic surveillance
Timeline
Security Officer
Watkins Security
10.2024 - Current
Security Officer
Allied Universal Security Services
09.2020 - 10.2024
Customer Service Representative
Letter Perfect Mailing Services
01.2017 - 06.2019
Manager
WebbMason
08.2015 - 02.2019
Educational Leadership And Management
Frederick Douglass High
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