Shawnta' Jones
Greenville,SC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Detention Deputy
Spartanburg County Sheriff's Office
Spartanburg, SC
04.2021 - 05.2024
- Supervised inmates in a correctional facility, ensuring compliance with established rules and regulations.
- Conducted searches of inmates for contraband items, weapons or other prohibited items.
- Maintained order within the detention center by responding to disturbances and enforcing disciplinary actions as needed.
- Performed inmate intake procedures, including booking and fingerprinting.
- Monitored visitation activities between inmates and visitors to ensure safety protocols were followed.
- Assisted medical staff in providing medical care to inmates when necessary.
- Provided security escort services for prisoners being transported from one location to another.
- Inspected cells regularly to ensure they are clean and secure according to standards set by the facility.
- Investigated incidents involving inmates, documenting findings accurately on incident reports.
Security Officer
Walden Security
Greenville, SC
10.2020 - 01.2021
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
Correctional Officer
Tyger River Corrections
Enoree, SC
05.2018 - 07.2020
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
Correctional Officer
Albemarle Correctional Institution
Badin, NC
06.2017 - 05.2018
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
Security Officer
U.S. Security Associates
Greenville , SC
08.2015 - 01.2017
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
Customer Service Representative
Samsung Electronics
Simpsonville , SC
06.2014 - 07.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Security Officer
Securtias
Greenville, SC
12.2012 - 06.2014
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
Education
Diploma - Certified Medical Assistant
Piedmont Technical College
Greenwood, SC08-2024
Associate of Applied Science - Criminal Justice
Piedmont Technical College
Greenwood, SC12-2017
Skills
- Crisis Management
- De-Escalation Techniques
- Report Preparation
- Filing and data archiving
- Collecting information
- Word Processing
- Certified in 10-key
- Document Preparation
- Proofreading
- Error identification
- Data Security
- Document processing
- Database Management
- Data Entry
- Medical Billing
- Appointment Setting
- Infection control procedures
- Vital signs monitoring
- Immunization Administration
- Specimen Collection
- Patient Scheduling
- Patient Care Coordination
Certification
CPR- American Heart Associates
Certified Medical Assistant- August 2024
Internship
- Prisma Health Laurens Family Medicine-Gray Court, SC: May 2024-July 2024
- Greenville County Probation Office- Greenville, SC: January 2017-April 2017
References
References available upon request.
Timeline
Detention Deputy
Spartanburg County Sheriff's Office
04.2021 - 05.2024
Security Officer
Walden Security
10.2020 - 01.2021
Correctional Officer
Tyger River Corrections
05.2018 - 07.2020
Correctional Officer
Albemarle Correctional Institution
06.2017 - 05.2018
Security Officer
U.S. Security Associates
08.2015 - 01.2017
Customer Service Representative
Samsung Electronics
06.2014 - 07.2015
Security Officer
Securtias
12.2012 - 06.2014
Diploma - Certified Medical Assistant
Piedmont Technical College
Associate of Applied Science - Criminal Justice
Piedmont Technical College
CPR- American Heart Associates
Certified Medical Assistant- August 2024
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