Shawnta' Price
FLINT
Summary
Results-driven professional with expertise in customer service and online banking setup. Proven ability to enhance client experiences through effective inquiry resolution. Strong skills in product recommendation leading to increased customer satisfaction. Results-driven professional skilled in customer service, online banking setup, and product recommendation. Committed to enhancing client experiences and resolving inquiries efficiently.
Overview
13
13
years of professional experience
Work History
Business Direct Banker
Huntington National Bank
Flint
09.2024 - Current
- Managed customer accounts and resolved inquiries to uphold service excellence.
- Educated clients on banking services and financial planning strategies.
- Collaborated with team to elevate service delivery standards.
- Analyzed financial information to recommend optimal banking products.
- Assisted customers in setting up online banking for enhanced accessibility.
- Advised clients on bank products and financial planning options.
- Provided exceptional customer service, addressing inquiries and resolving complaints.
- Guided customers in utilizing mobile applications and online banking effectively.
Customer Service Representative
Mid Michigan Diagnostics
05.2023 - 07.2024
- Managed patient inquiries and coordinated appointment scheduling to ensure timely service delivery.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
- Increased resolution rates by carefully listening to customer needs and providing accurate information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Medical Technician
CSL Plasma
10.2022 - 03.2023
- Handled sensitive Donor information with confidentiality while upholding HIPAA regulations at all times.
- Measured vital signs such as blood pressure and pulse rate to record information on patients' charts.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Performed service duties by communicating with patients to answer questions and resolve concerns.
Medical Receptionist/Endoscopy Processing Tech
Insight Management
10.2021 - 05.2022
- Managed front desk operations by scheduling appointments and maintaining timely flow.
- Ensured a clean and organized reception area to optimize patient satisfaction and office efficiency.
- Upheld strict confidentiality standards while coordinating effectively with various medical departments.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
Medical Receptionist
Providers Staffing Inc
06.2021 - 09.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments with excellent customer service.
- Obtained payments from patients and scanned identification and insurance cards.
Customer Care Representative
McLaren Flint
02.2013 - 02.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Wore necessary personal protective equipment to minimize risks from hazardous materials.
- Expedited turnaround times for test results by prioritizing urgent requests according to procedures.
- Ensured accurate data entry in the information system, contributing to consistent results reporting.
Education
Certificate - Pharmacy Technician
Mott Community College
Flint, MIAssociate Degree in Criminal Justice -
ITT Technical Institute
Swartz Creek, MIDiploma - High School Diploma
Flint Southwestern Academy
Flint, MISkills
- Customer service excellence
- Online banking setup
- Product recommendation
- Loan payment processing
- Product promotion
- Commercial banking services
- Mobile banking support
- Problem solving
- Critical thinking
- Active listening
- Scheduling and organization
- Data entry accuracy
- Money handling expertise
- Payment processing efficiency
- Documentation management
- Computer proficiency
Accomplishments
- Recognized for passing June 2025 Quality control test for taking loan payments through banking Speedpay system
- Recognized for earning 100 percent on four evaluations in the month of June 2025
References
References available upon request.
Timeline
Business Direct Banker
Huntington National Bank
09.2024 - Current
Customer Service Representative
Mid Michigan Diagnostics
05.2023 - 07.2024
Medical Technician
CSL Plasma
10.2022 - 03.2023
Medical Receptionist/Endoscopy Processing Tech
Insight Management
10.2021 - 05.2022
Medical Receptionist
Providers Staffing Inc
06.2021 - 09.2021
Customer Care Representative
McLaren Flint
02.2013 - 02.2021
Certificate - Pharmacy Technician
Mott Community College
Associate Degree in Criminal Justice -
ITT Technical Institute
Diploma - High School Diploma
Flint Southwestern Academy