Shawnta' Price
Huntington National Bank
Columbus,OH
14
years of professional experience
Client-focused professional with expertise in customer service and online banking. Skilled in resolving inquiries and recommending products, enhancing customer satisfaction and loyalty. Proactive problem-solver fostering positive relationships and trust, committed to delivering exceptional service in fast-paced environments.
Work History
Customer Advocate
5 Months- Coordinated with logistics teams to manage timely vehicle delivery schedule adherence.
- Supported vehicle inspection and approval workflows to ensure regulatory compliance.
- Documented detailed customer account notes for future reference and follow-up.
- Maintained comprehensive documentation of customer interactions and outcomes to support service continuity.
- Executed thorough quality assurance reviews on products prior to delivery to verify quality standards.
- Maintained high level of professionalism during customer interactions.
- Collected deposits and payments, managed billing preparation and arrangement.
Business Direct Banker
2 Years- Managed customer accounts and resolved customer inquiries to uphold service excellence.
- Provided guidance to support client understanding of banking services and financial planning strategies.
- Collaborated with team to manage service delivery standards and ensure consistent performance.
- Reviewed financial information, assessed banking product fit, and recommended optimal banking products.
- Provided step-by-step assistance with online banking registration, login setup, and account access to improve usability.
- Assessed client needs and advised on bank products and financial planning options to align planning recommendations with objectives.
- Delivered exceptional customer service by addressing inquiries and resolving complaints.
- Provided customer guidance on mobile application and online banking usage to support accurate, secure self-service.
Customer Service Representative
1 Year 3 Months- Coordinated appointment scheduling and managed patient inquiries, improving service delivery efficiency.
- Increased resolution rates by actively listening to customer needs and delivering accurate information.
- Collaborated with team members to develop best practices, enhancing consistency in customer service.
- Ensured HIPAA compliance when handling sensitive patient information, maintaining confidentiality.
- Managed systems navigation, note-taking, and client inquiries simultaneously, ensuring seamless customer interactions.
Medical Technician
6 Months- Collected and processed laboratory specimens to facilitate timely analysis of samples.
- Measured vital signs, including blood pressure and pulse rate, ensuring accuracy for patient care.
- Collected and processed laboratory specimens, expediting analysis and supporting timely diagnosis.
- Communicated with patients to address inquiries and resolve concerns, enhancing patient experience.
Medical Receptionist/Endoscopy Processing Tech
8 Months- Streamlined front desk operations through efficient appointment scheduling and timely workflow management.
- Maintained clean, organized reception area to improve patient satisfaction and support office efficiency.
- Coordinated with medical departments, ensuring compliance with confidentiality standards.
- Assisted physicians and nursing staff during medical procedures to facilitate smooth operations.
Medical Receptionist
3 Months- Coordinated patient scheduling, check-in, check-out, and billing payments to streamline patient flow and reduce wait times.
- Maintained accurate patient records by verifying insurance, demographics, and health history to support quality patient care.
- Maintained up-to-date patient records by verifying insurance, demographics, and health history.
- Processed patient payments and scanned identification and insurance cards to ensure accurate and efficient documentation.
Customer Care Representative
8 Years- Coordinated patient scheduling, check-in, check-out, and billing payments to improve patient flow and satisfaction.
- Prioritized urgent requests to expedite turnaround times for test results.
- Prioritized urgent requests to reduce waiting times for test results.
- Ensured accurate data entry in an information system, improving consistency of results reporting.
Education
Pharmacy Technician - Pharmacy Technician
Associate of Applied Science - Criminal Justice
No Degree - High School Diploma
Skills
Digital banking expertise
Financial product evaluation
Business financial solutions
Loan servicing assistance
Mobile application assistance
Exceptional customer service
Client knowledge enhancement
Efficient data entry practices
Timely transaction execution
Record-keeping proficiency
Proficient in computer applications
Schedule management
Analytical problem solving
Problem-solving skills
Engaged listening
Cash transaction processing
Accomplishments
- Recognized for passing June 2025 Quality control test for taking loan payments through banking Speedpay system
- Recognized for earning 100 percent on four evaluations in the month of June 2025
Timeline
Customer Advocate
Carvana
02.2026 - 07.2026Read More
Business Direct Banker
Huntington National Bank
09.2024 - CurrentRead More
Customer Service Representative
Mid Michigan Diagnostics
04.2023 - 07.2024Read More
Medical Technician
CSL Plasma
09.2022 - 03.2023Read More
Medical Receptionist/Endoscopy Processing Tech
Insight Management
09.2021 - 05.2022Read More
Medical Receptionist
Providers Staffing Inc
05.2021 - 08.2021Read More
Customer Care Representative
McLaren Flint
02.2013 - 02.2021Read More
Mott Community College
Pharmacy Technician from Pharmacy Technician
Read More
ITT Technical Institute
Associate of Applied Science from Criminal Justice
Read More
Flint Southwestern Academy
No Degree from High School Diploma
Read More
References
References available upon request.