Summary
Overview
Work History
Education
Skills
Timeline
Barista
Shawnta Terry

Shawnta Terry

Macon,GA

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

24
24
years of professional experience

Work History

Team Leader

Walmart
05.2020 - 12.2023
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Sales Associate

Fix & Style, Macon Mall
06.2015 - 03.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Lead Infant Teacher, Pre-K Assistant

Tender Years Learning Center
10.2016 - 07.2019
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Boosted communication skills among infants through engaging storytelling and song sessions.
  • Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
  • Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.

Assembly Line Worker

Tuscaloosa News
10.2008 - 05.2015
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.

Sales Representative

Avon
06.2007 - 08.2010
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Manager

Wireless Dimensions
02.2007 - 08.2009
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Department Head Manager

Goody's McFarland Mall
08.2007 - 12.2008
  • Increased department efficiency by streamlining processes and implementing innovative management strategies.
  • Developed a comprehensive training program for new employees, resulting in improved performance across the department.
  • Enhanced team collaboration by fostering an open and inclusive work environment, leading to increased productivity and employee satisfaction.
  • Resolved conflicts among team members quickly and professionally, maintaining a harmonious work environment conducive to success.

Assistant Manager

Suncoast
08.2006 - 02.2008
  • Assisting customers with their needs
  • Returns and exchanges
  • Payroll
  • Arranging floor sets
  • Stocking and facing shelves
  • Training new employees and supervisors

Sales Associate/Cashier

Beauty and Beyond
03.2003 - 02.2006
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Assistant Manager

Simply Fashion
08.1999 - 08.2000
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Associate - Technical Studies

Central Georgia Technical College
Macon, GA

Diploma - Early Childhood Education

Central Georgia Technical College
Macon, GA

Associate - Early Childhood Education

Central Georgia Technical College
Macon, GA

Licenses Technical Certificate in Early Childhood Care and Education Basics -

Infant & Toddler Specialists Certificate -

Early Childhood Program Administration Technical Certficate -

No Degree -

Central High School
Tuscaloosa, AL
05.1997

Skills

  • Client Service
  • Shift Scheduling
  • Mentoring
  • Work Planning
  • Team Supervision
  • Cash Handling
  • Sales Expertise
  • Flexible Schedule
  • Coaching and Mentoring
  • Attention to Detail
  • Safety

Timeline

Team Leader

Walmart
05.2020 - 12.2023

Lead Infant Teacher, Pre-K Assistant

Tender Years Learning Center
10.2016 - 07.2019

Sales Associate

Fix & Style, Macon Mall
06.2015 - 03.2020

Assembly Line Worker

Tuscaloosa News
10.2008 - 05.2015

Department Head Manager

Goody's McFarland Mall
08.2007 - 12.2008

Sales Representative

Avon
06.2007 - 08.2010

Manager

Wireless Dimensions
02.2007 - 08.2009

Assistant Manager

Suncoast
08.2006 - 02.2008

Sales Associate/Cashier

Beauty and Beyond
03.2003 - 02.2006

Assistant Manager

Simply Fashion
08.1999 - 08.2000

Associate - Technical Studies

Central Georgia Technical College

Diploma - Early Childhood Education

Central Georgia Technical College

Associate - Early Childhood Education

Central Georgia Technical College

Licenses Technical Certificate in Early Childhood Care and Education Basics -

Infant & Toddler Specialists Certificate -

Early Childhood Program Administration Technical Certficate -

No Degree -

Central High School
Shawnta Terry