Shawntae Grant
Lawrenceville,GA
Summary
Compassionate and client-centered Counseling Intern with strong skills in client assessment, treatment planning, group facilitation, and resource coordination. Experienced in supporting individuals in recovery through CBT and DBT, while maintaining confidentiality and ethical practice. Dedicated to empowering clients to build coping skills, increase emotional resilience, and achieve sustained stability through clear communication, supportive guidance, and strengths-based care. Committed to cultural humility and effective collaboration with a team of providers to promote positive client outcomes.
Overview
16
16
years of professional experience
Work History
Counseling Intern
Imagine Wellness Centers
Norcross, Georgia
05.2025 - Current
- Assisted clients in identifying personal goals during counseling sessions.
- Facilitated group discussions to enhance peer support and engagement.
- Developed individualized treatment plans based on client assessments.
- Coordinated resource referrals for clients to access additional support services.
- Participated in interdisciplinary treatment staff meetings to discuss client progress.
- Maintained confidential documentation for all client interactions and progress.
- Conducted intake assessments to gather relevant client information.
- Organized recreational activities that promoted healthy coping strategies among participants.
Scheduling Manager
Conerstone Caregivng
Atlanta, Georgia
06.2024 - Current
- Facilitated communication between management and staff regarding scheduling changes.
- Conducted regular audits of scheduling processes to identify inefficiencies.
- Streamlined appointment scheduling procedures to reduce wait times for clients.
- Collaborated with HR to ensure compliance with labor regulations in scheduling practices.
- Resolved scheduling conflicts by negotiating compromises among team members.
- Maintained accurate records of employee availability and time-off requests.
- Created contingency plans for staffing shortages due to unexpected absences.
Practicum Student Counselor
Path to Change, LLC
Alpharetta, Georgia
05.2024 - 08.2024
- Conducted individual and group counseling sessions to support student mental health needs.
- Coordinated resources and referrals for clients to access community services effectively.
- Performed assessments and evaluations to identify student needs and create tailored interventions.
- Maintained comprehensive documentation of client interactions and treatment plans.
- Monitored client progress and adjusted treatment plans based on ongoing evaluations.
Customer Service Representative
Zerorez
Norcross, Georgia
08.2022 - 06.2024
- Managed customer inquiries effectively, enhancing overall service experience.
- Resolved customer complaints promptly, improving customer satisfaction rates.
- Utilized CRM systems to track customer interactions and service requests.
- Shared product knowledge with customers to facilitate informed purchasing decisions.
- Collaborated with cross-department teams to streamline service processes.
Substitute Teacher
Gwinnett County Schools
Duluth, Georgia
11.2020 - 08.2022
- Adapted lesson plans to meet diverse learning needs and promote inclusivity.
- Managed classroom environments to foster student engagement and minimize disruptions.
- Facilitated small group discussions to encourage student participation and critical thinking.
- Developed positive relationships with students to promote trust and open communication.
Insurane Agent/Brokerage Investment Professional
Primerica Financial Services
Duluth, GA
05.2010 - 11.2020
- Facilitated financial product presentations to educate clients on available options and benefits.
- Coordinated documentation processes to ensure accurate data entry and management.
- Conducted feedback collection from clients to enhance service delivery and product offerings.
- Trained new agents on product knowledge and effective sales techniques to improve team performance.
- Resolved client issues through effective communication and problem-solving strategies.
- Monitored client accounts to ensure compliance with financial regulations and policies.
Franchise Co-Owner
Liberty Tax Service
Marietta, Georgia
11.2015 - 08.2017
- Developed marketing initiatives to increase brand awareness and attract new clients.
- Implemented efficient operational processes to enhance service delivery and customer satisfaction.
- Managed client relationships to foster loyalty and repeat business.
- Coordinated community outreach programs to promote services and engage local stakeholders.
- Led team meetings to align on goals, share feedback, and drive performance improvements.
Education
Master of Arts - Clinical Mental Health
Liberty University
Lynchburg, VA12-2025
Bachelor of Science - Political Science
Lander University
Greenwood, SC05-2008
Study Abroad - Social Sciences
Winchester University
United Kingdom (England)05-2007
Skills
- Client assessments
- Treatment planning
- Group facilitation
- Resource coordination
- Clinical records maintenance
- Psychoeducation
- Coping methods
- Cognitive behavioral therapy
- Substance abuse counseling
- Individual sessions
References
References available upon request.
Timeline
Counseling Intern
Imagine Wellness Centers
05.2025 - Current
Scheduling Manager
Conerstone Caregivng
06.2024 - Current
Practicum Student Counselor
Path to Change, LLC
05.2024 - 08.2024
Customer Service Representative
Zerorez
08.2022 - 06.2024
Substitute Teacher
Gwinnett County Schools
11.2020 - 08.2022
Franchise Co-Owner
Liberty Tax Service
11.2015 - 08.2017
Insurane Agent/Brokerage Investment Professional
Primerica Financial Services
05.2010 - 11.2020
Master of Arts - Clinical Mental Health
Liberty University
Bachelor of Science - Political Science
Lander University
Study Abroad - Social Sciences
Winchester University