SHAWNTAE GRIMM

• Recorded videos and wrote instructions to facilitate online and remote training programs.
• Implemented cross-training to improve depth of skill sets within team.
• Compiled training handbook and related course materials.
• Confers with management and supervisors to identify personnel needs, job specifications, job duties, qualifications, and skills through a consultative recruitment strategy
• Educating end users with consideration to learning principles, workflow, and efficiency. Assists with implementations of Workday and Talent Acquisition software and products, upgrades, and any application issues
• Assists in the development of recruitment programs to attract applicants and to fill specific openings.

CONTRACTED AT (KU HEALTH SYSTEM)

• Confers with management and supervisors to identify personnel needs, job specifications, job duties, qualifications, and skills through a consultative recruitment strategy
• Assists in the development of recruitment programs to attract applicants and to fill specific openings
• Develops and maintains network of contacts to help identify and source qualified candidates
• Initiates contact with possible qualified candidates for specific job openings
• Reviews applications and interviews applicants to obtain work history, education, training, job skills, and salary requirements, and to provide information about the organization and position
• Screens and refers candidates for additional interviews with others in the organization
• Reviews and approves on-line screening questions related to job descriptions.

(Seasonal Jan-April ) (Non phone)

• Support new employee recruiting and on-boarding process
• Resolve customer service issues. Work closely with other departments such as IT, Accounting, and HR to ensure accurate and timely resolution of customer issues.
• Train new team members on company policies/procedures. Research and document customer issues.
• Analyze and review all documents uploaded by Tax Assistants for errors
• Provide general HR information to all employees (setting up training schedules)

• Maintain credentialing verifications & attestations
• Ensure professionally licensed staff are up to date and active in their credentials
• Track expiration dates and obtain renewals as needed
• Format job descriptions and job posting
• Assist in the hiring process of new employees, including interviewing, pre-employment testing, orientation and offer letters
• Main point of contact for HR and initating Worker Compensation claims
• Maintain employee records
• Payroll Administration

• Work closely with the generalist HR team across all North America locations in relation to the following areas:
• On-Boarding and Orientation
• Develop agendas for orientation, making contact with appropriate individuals involved in presenting overviews and training
• Coordinate calendaring/scheduling of orientation presentations and communicate regularly with new hires, managers
• Coordinate all on-boarding paperwork & background check process for all new hires
• Update employee data in various HR systems for new hires, status changes, terminations, etc
• Off-Boarding
• Payroll Preparation- Performing all tasks well before the pay run to ensure that staff members are compensated and notified on time
• Addressing queries about payroll-related issues
• Assist the Resourcing & Recruitment team with job postings and setting up interviews

• Monitors and confirms financial condition by conducting audits, providing information to external auditors
• Managed employee bonus programs and incentives
• Updated all active employees stats and changed phone ques
• provide training resources and scripts to tax professionals taking phone calls
• Prep tax returns for CPA's

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Maintained office supplies, distributed mail and processed invoices for payment.

• Handled major incidents that cannot be resolved by agents
• Made judgment calls on credits/adjustments
• Conducted surveys by customers about call handlings
• Listened to CSR calls for quality and assurance following up with coaching/feedback
• Assistant in the interview and Selection process for new team members
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Handled day-to-day customer contact via phones, faxes, and emails.
• Supervised large teams with guidance, support and direction for high-quality customer care.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.