Shawntae Richardson
Stone Mountain,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Prestige Global Cleaners
03.2022 - 06.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Data Entry Clerk
Roby Supply
04.2019 - 05.2022
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Reduced errors in data entry tasks, resulting in more accurate financial reports for management.
Customer Care Representative
Prince Home Healthcare
09.2017 - 03.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
Education
Associate of Science - Business Management
Kaplan University
Davenport, IAAssociate of Applied Science - Computer Software And Media Applications
Clark State Community College
Springfield, OHSkills
- Office Administration
- Clerical Support
- Document Preparation
- Meticulous Attention to Detail
- Filing and Data Archiving
- Word Processing
- Data Entry
- Product Knowledge
- Account Updating
- Scheduling
- Call Management
- Customer Service
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Maintained an average typing speed of 65 WPM on all assignments.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CAP - Certified Administrative Professional
Timeline
Administrative Assistant
Prestige Global Cleaners
03.2022 - 06.2023
Data Entry Clerk
Roby Supply
04.2019 - 05.2022
Customer Care Representative
Prince Home Healthcare
09.2017 - 03.2019
Associate of Science - Business Management
Kaplan University
Associate of Applied Science - Computer Software And Media Applications
Clark State Community College
- CAP - Certified Administrative Professional
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