Shawntanae Blake
Houston,TX
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Team Leader
Jack in the Box
Houston, Texas
05.2019 - 01.2025
- Delegated daily tasks to team members to optimize group productivity.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Cash management
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Implemented strategic plans to enhance team performance and productivity.
- Motivated team members through recognition programs and performance-based incentives.
Front Desk Associate
Extended Stay America
Houston, Texas
07.2024 - 10.2024
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Greeted guests upon arrival and provided excellent customer service.
- Issued room keys and escort instructions to bellhops.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
Education
High School Diploma -
Mojave High School
Las Vegas, NV06-2014
Skills
- Communications
- Leadership
- Complaint resolution
- Meeting facilitation
- Team work
- Problem solving
Timeline
Front Desk Associate
Extended Stay America
07.2024 - 10.2024
Team Leader
Jack in the Box
05.2019 - 01.2025
High School Diploma -
Mojave High School