Shawntate Johnson

• Responded to inquiries from callers seeking information.
• Greeted incoming clients and consumers professionally and provided friendly, knowledgeable assistance.
• Ordered, restocked supplies and placed purchase orders to maintain adequate stock levels.
• Interacted with clients by phone, email or in-person to provide information.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Managed multiple projects simultaneously using organizational and analytical skills.
• Answer Clinic Main Lines
• Retrieve Mutare Messages and reply or forward to the appropriate staff
• Change Clinic Mainline Outgoing Messages
• Update Whiteboard
• Post Closures Notices
• Assemble Intake Packets
• Maintain Stock PPE Items
• Create Shell New Charts
• Breakdown Charts
• Check Medi-Cal Eligibility
• Records Retention Coordinator
• Assist Compliance Projects
• Log and File Subpayee Checks
• Process Minuteman Press Orders
• Service/Repairs, Meter Counter
• Process Tab Orders
• Process Business Card Orders
• Process ERMA Transactions
• Monitor General Office PO Balances
• Process Medical Record Requests
• Payments and Donations
• Back-Up Coverage (when Program Team Support Staff is absent)
• Schedule Doctor Appointments for Client Visit
• Insyst

o Enter Data

o Look-up Information

• Maintain Charts (file, create, breakdown, shift)
• Clerical tasks assigned from OS Supervisor

• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scholar Coordinator, entered data, generated reports and produced tracking documents, received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
• Processed Customer payments, via cash, check credit card transactions
• Daily opening and closing of credit card machines
• Erma Invoice Processing

• Oversee the day to day operations of Contact Service Center for 30 Departments
• Supervise, develop, and motivate staff of 35 + employees providing individualized feedback and coaching
• Evaluate team performance, analyze and successfully address productivity deviations
• Process purchasing order's dealing with vendors, billing, requisitions, some aspects of contracts, record keeping, data entry, familiar with billing terms, cash handling, making deposits, generate financial
• Reports, analyze,verify and pay invoices, process budget adjustments, like moving money from one account to another account
• Paying attention to detail and accurate book keeping
• Keep track of any patients issues that require a refund and make sure that the refunds are issued in a timely manner
• Assist senior accounting personnel with any tasks conducted within the accounting department, or any tasks that require accounting personnel to take part maintains records accounts payable
• Prepares any documents or items that the accounting department is responsible for, including checks and invoices, as well as vouchers, accounting statements, and ledger reports and records
• Maintain payroll documents, collecting and entering data
• Monitor payroll records
• Prepare reports for upper level managements
• Manage liabilities including taxes, unemployment, workers comp.Be main point of contact Easy Bay group for all payroll related inquiries
• Encourage a positive working environment through the implementation of recognition program for top performers resulting in increase of employee engagement from 70% to 86%
• Department planning for fiscal year budgeting
• Investigated and resolved patient insurance issues, reviewed / streamlined billing processes
• Knowledgeable of governmental regulations
• Accounts Payable/Account Receivable
• Word/Excel/ PowerPoint
• Operations Management
• Budgeting / Payroll
• Kronos
• Professional Relationship builder
• HIPAA Regulations
• Attention to Detail
• Team Leadership
• Training and Development
• Complex Problem Solving
• Analytical Thinking
• Effective Communication Orally & Written

• Responsibilities include the financial performance of the revenue cycle
• Match work orders to invoices, process invoices/bills so that they can be paid to outside vendors
• Notify patients of delinquent accounts and accept any payments made at the time of contact
• Arrangefor bank deposits within the business to be delivered to the bank on a daily or weekly basis, or inwhatever increments the business wants to turn over cash to savings
• Collect payments post to patientaccounts
• Book keeping of pertinence information
• Collecting and verifying time sheets
• Enteringemployee information and payroll data into the system
• Calculating payablehours,commissions,bonuses,taxes and deductions.Match work orders to invoices, process invoices/billsso that they can be paid to outside vendors
• Notify patients of delinquent accounts and accept anypayments made at the time of contact
• Arrange for bank deposits within the business to be delivered tothe bank on a daily or weekly basis, or in whatever increments the business wants to turn over cash tosavings
• Collect payments post to patient accounts
• Book keeping of pertinence information
• Collectingand verifying time sheets
• Entering employee information and payroll data into the system
• Calculatingpayable hours,commissions,bonuses,taxes and deductions
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developingprocess improvements to prevent recurrences
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and localregulations
• Coordinates staff meetings for administrative and clinical staff
• Coordinates logistics for internal and external meetings and conferences Key contributions: Applyprofessional financial and accounting concepts to independently perform analyses of moderatelycomplex financial services such as researching discrepancies and tax implications and compliance withexternal regulations and internal policies
• Work with Physicians in the development of the annual and long-term budget, resource planning andallocation, and space planning
• Oversee the operational, fiscal, academic and personnel management of the department

• Facilitated executive duties for the Pediatric Pulmonary Chief Physician
• Supervised a team of 9 Registrars, provided comprehensive training on the registration process, andmaintained a keen knowledge of admitting procedures, insurance verification, and billing

• Maintain, verify and update numerous ledgers
• Provide assistance with invoices and payments
• Entered referrals into appropriate system based on type of referral obtained.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
• Worked with clients to improve life choices and maximize benefits of programs.
• Identified service gaps and located needed housing and work placement resources for individuals.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

• Staff liaison, operate in a fast- paced environment, order entry (labs and diagnostics)
• Arrange critical and routine transfer to outside medical facilities
• Admissions and post-surgical accommodations, urgent responses to medical emergencies
• Internal and external codes, compiling medical charts, reports and correspondence
• Assemble and categorize charts for coding, billing and HIM department
• Manage a high volume of incoming calls