Summary
Overview
Work History
Education
Skills
Date - Application Date
References
Skills - Software Programs
Professional Profile
Timeline
Generic

Shawntavia Smith-Thomas

Dallas,TX

Summary

Seasoned Property Manager with a proven track record at Conam Management, consistently achieving a 97% occupancy rate through strategic marketing and leasing initiatives. Expertise in financial oversight and tenant engagement enhances property performance, transforming underperforming assets into compliant, profitable investments. Proficient in lease management and various software applications, ensuring operational excellence and high customer satisfaction. Career goals include leveraging extensive experience to drive growth and innovation in property management.

Overview

Work History

Property Manager

Conam Management
  • Implemented a marketing and leasing plan to maximize occupancy maintaining 97% occupancy monthly
  • Hired, trained, and supervised all leasing and maintenance staff
  • Developed and managed the annual budget including processing of all invoices
  • Provided outstanding customer service to each and all individuals including prospects, residents, vendors, employees (on-site – corporate level) and owners
  • Overseen the maintenance of the property through both on-going work orders and unit turns
  • Collected and posted all rents, taking delinquency average from over $90k to under $1500
  • Implemented a strategic plan to turn around non compliant renewals
  • Implemented a strategy to bring property to full compliance from the interior to exterior
  • Created effective budget plan for the up coming year
  • Coordinated, maintained all building inspections objective effectively resulting in a passed inspection
  • Toured owners quarterly

Property Manager

Lane Management Company
Dallas , Texas
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Updated tenant and unit information to keep current in housing database.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Property Manager

Myan Management
DeSoto, Texas
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Performed periodic reviews of existing leases for accuracy and completeness.
  • Reviewed financial statements regularly to ensure profitability of each property under management.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Developed and implemented policies, procedures and systems to ensure efficient management of properties.
  • Ensured that all required insurance policies were in place for each managed property.
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
  • Advertised vacancies via online listings, newspaper ads.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.

Property Manager

Crossroads Management
Dallas, Texas
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Updated tenant and unit information to keep current in housing database.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Prepared detailed budgets and financial reports for properties.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.

Business Manager

Fifteenth Asset Management
Dallas, Texas
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Utilized data analytics to inform decision-making and identify areas for improvement.
  • Negotiated pricing agreements with vendors and suppliers based on organizational needs.
  • Directed customer service policies to enhance customer satisfaction and loyalty.
  • Led cross-functional teams to drive project completion and operational excellence.
  • Provided training sessions for employees on new software systems used in business operations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted research on current industry trends to identify potential areas for improvement in business operations.
  • Provided feedback to improve strategies, programs and initiatives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Established and maintained relationships with key stakeholders, clients, and partners.

Sr Compliance Specialist II

KRR Management Company
  • Reviewed/Obtained all documents necessary in compliance w/TDHA rules and regulations
  • Approve initial certification files prior to move in, approve recertification's, review and approve corrections, provide training and feedback to on-site staff, maintain Unit Status Reports and perform quarterly on-site audits

Assistant Sales Manager

Ryland Homes
Dallas, Texas
  • Assisted Sales Manager
  • Toured Model Home w/ Presentations
  • Assisted New Home Buyers w/ Pre Construction Selections
  • Evaluated Credit Bureau Reports
  • Completed final walk through before Initial Move In

Education

Some College (No Degree) - Business Management

Mountain View Community College
Dallas, TX

Some College (No Degree) - Business Administration and Management

UNT Dallas
Dallas, TX

Skills

  • Order Processing Management
  • Tenant Engagement
  • Financial Oversight
  • Lease Management
  • Software Application Skills
  • Financial Operations Management

Date - Application Date

01/22/25

References

Available Upon Request

Skills - Software Programs

  • RENTROLL
  • AMSI CERTIFIED
  • YARDI
  • HUD MANAGER
  • CREDIT RETRIVER
  • ONE SITE CERTIFICATION
  • SECT8 / 236
  • TAX CREDIT
  • FAIR HOUSING TRAINING COMPLETION CERTIFICATION
  • ANN SADOVAKY & COMPANY (LEASING CERTIFICATE)

Professional Profile

Solid background in planning and executive sales and marketing plans. Hands on manager with highly developed negotiation skills and experience cultivating strategic business partnerships. Equally strong in budgeting and financial management., Proven ability to recognize and capitalize on market trends and assume bottom line responsibility for strategic planning, pricing, market research and forecasting. Broad knowledge of marketing disciplines, including research, telemarketing, promotional planning, event planning and advertisements., Decisive team leader with extensive experience recruiting and hiring sales teams, developing talent and creating effective training programs.

Timeline

Property Manager

Conam Management

Property Manager

Lane Management Company

Property Manager

Myan Management

Property Manager

Crossroads Management

Business Manager

Fifteenth Asset Management

Sr Compliance Specialist II

KRR Management Company

Assistant Sales Manager

Ryland Homes

Some College (No Degree) - Business Management

Mountain View Community College

Some College (No Degree) - Business Administration and Management

UNT Dallas

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Shawntavia Smith-Thomas