Shawntavia Taylor
Dalzell,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
QVC
04.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Rural Mail Carrier
United States Postal Service, USPS
04.2018 - 04.2022
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Maintained records on customers with mail forwarding and change of address requests.
Funding Coordinator
Rapid Advance
12.2014 - 07.2017
- Ensured timely and accurate client processing set up of all advances and loans with speed, quality, and a high level of service
- Extracted information from registrations, applications, credit reports, and bank accounts
- Inputting relevant contract data into the Department's information system
- Executed strong team-player attributes including adapting to changing work priorities in order to maintain a healthy and friendly environment as well as proper communication with diverse groups
- Developed and distributed special reports, summaries, and analyses, as required
- Assisted in training staff members and new hires
- Communicated with Processors, Underwriters to collect any required conditions
- Calculated funding figures and updated data system with accurate and complete information
- Accurately filed documents and information in the system and ensured all information is complete and accurate.
Administrative Assistant
Settlement Solutions, Inc
05.2006 - 04.2008
- Operated office machines, such as photocopiers and scanners, facsimile machines, and voice mail systems
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer
- Opened, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Greeted and directed appointments, vendors and office visitors
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
Education
Diploma/Certificate of Completion - Help Desk Support
Career Technical Institute
Washington, DC01.2014
Eastern Senior High School
Washington, DC06.2004
Skills
- Microsoft Word, Excel, Outlook, Access, Adobe, Five9
- Tech savvy with ability to quickly learn new software and hardware attributes
- Typing Speed 60 wpm
- Account Management
- 10-Key
- Credit Card Payment Processing
- Order Processing
- Refund Processing
- Active Listening
- Call Center Operations
- Shipping and Receiving Understanding
- Customer Service
Timeline
Customer Service Representative
QVC
04.2022 - Current
Rural Mail Carrier
United States Postal Service, USPS
04.2018 - 04.2022
Funding Coordinator
Rapid Advance
12.2014 - 07.2017
Administrative Assistant
Settlement Solutions, Inc
05.2006 - 04.2008
Diploma/Certificate of Completion - Help Desk Support
Career Technical Institute
Eastern Senior High School
Similar Profiles
Faith HillFaith Hill
Customer Service Representative at QVCCustomer Service Representative at QVC
Ralph PallarinoRalph Pallarino
Guest Host / Representative at QVCGuest Host / Representative at QVC
Patrick Paul RiveraPatrick Paul Rivera
Customer Service Specialist at QVCCustomer Service Specialist at QVC
Jennifer SectionJennifer Section
Customer Service at QVCCustomer Service at QVC
Trent DurdenTrent Durden
Avionics Technician at USAFAvionics Technician at USAF