Summary
Overview
Work History
Education
Skills
Volunteer Experience
Job Related Certificates And Licenses
Job Related Training Courses
Timeline
Generic

SHAWNTAY C. MCCLAMY

GLEN BURNIE

Summary

Dynamic Quality Control Inspector with extensive experience at Goodwill Industries of the Chesapeake. Proven track record in supplier quality assurance and conflict resolution, enhancing team collaboration and customer satisfaction. Recognized for fostering a positive work environment, driving project success, and effectively communicating to meet quality objectives.

Overview

18
18
years of professional experience

Work History

Quality Control Inspector

Goodwill Industries of the Chesapeake Inc.
Fort Meade
03.2024 - Current
  • Inspected and repaired products to meet project expectations.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Organized client meetings to provide project updates.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Dusted furniture, machines or equipment.
  • Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.

Crew Leader

Goodwill, Industries of the Chesapeake
Ft. Meade
06.2011 - Current
  • Maintains and cleans buildings and other facilities
  • Sanitize restrooms, dust and wiped furniture, empty wastebaskets and trash containers, handles recycle materials
  • Used and maintained assigned power equipment and hand tools (such as buffers, vacuums, brooms, mops and squeegees) for the cleaning and general maintenance of floors, walls, carpets, and furniture
  • Safely followed instructions regarding the use of chemicals and supplies and participated in annual Safety and Supervisory training
  • Safely operated various company Passenger vans and supervised a crew of mentally challenged workers and aided in their development and reported on a daily basis to the Case manager on their daily progress
  • Built and maintained an internal and external customer satisfaction and received numerous Certificates of Appreciation
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Completed minor adjustments and repairs to assigned equipment.

Custodian Supervisor

Goodwill Industries of the Chesapeake Inc.
Fort Meade
01.2023 - 11.2023
  • Responded promptly to customer inquiries or complaints regarding custodial services.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Assisted with interviewing, hiring, and evaluating personnel performance.
  • Assigned specific tasks to individual team members and evaluated performance.
  • Provided guidance to custodians on how to properly clean different types of surfaces such as tile, wood, carpeting.
  • Investigated customer complaints pertaining to service issues relating to cleanliness or sanitation standards.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Communicated with team.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Assigned duties to custodial staff members and monitored their performance.
  • Resolved conflicts between custodian personnel in a professional manner.
  • Wrote and filled reports for all accidents and injuries.

Custodian I

George Fox Middle School
Pasadena
04.2009 - 05.2009
  • General cleaning included cleaning and disinfecting tables and counter tops, vacuuming, moping and trash removal, operating and maintaining equipment such as Scrubbers, Wet Vac’s, Carpet Extractors, and Snow blowers
  • In addition to the general cleaning duties I was responsible for changing lights, resetting fire alarms and locking and securing the building

Custodian I

Glen Burnie Senior High
Glen Burnie
04.2007 - 04.2009
  • Responsible for the cleaning of each office or room in the building on a daily basis, such as dusting, vacuuming, waxing floors and shampooing carpets
  • Orders materials necessary for the upkeep of the building, making repairs such as fixing a leaky faucet, or changing filters
  • Aids in the routine maintenance of the building’s HVAC system and performed maintenance of the exterior grounds and any repairs necessary to the building in a timely manner
  • I also trained employees in the proper method of cleaning and sanitation

Education

Leadership and Supervision -

Anne Arundle Community College
01.2008

Introduction to Operations Equipment and Plant Procedures -

01.2008

Low Pressure Boiler Fundamentals - 30 Hour Course

01.2008

Introduction to Supervision -

Anne Arundle County Public Schools
01.2007

Right to Know Laws -

01.2007

Blood Borne Pathogens -

01.2007

Asbestos Awareness -

01.2007

Certified in the use of Portable Fire Fighting Equipment -

01.2002

Diploma -

Southern Senior High School
Baltimore, MD
06.1998

Skills

  • Supplier quality assurance
  • Quality control
  • Product inspection
  • Customer service
  • Team collaboration
  • Effective communication
  • Performance evaluation
  • Conflict resolution
  • Project management
  • Time management
  • Inspection procedures
  • Excellent communication
  • Team building
  • Teamwork
  • Problem-solving

Volunteer Experience

Worked at several different Schools and Nursing homes.

Job Related Certificates And Licenses

  • Introduction to Operations Equipment and Plant Procedures, 2008
  • Low Pressure Boiler Fundamentals, 2008, 30 Hour Course
  • Certified in the use of Portable Fire Fighting Equipment, 2002

Job Related Training Courses

  • Leadership and Supervision, Anne Arundel Community College, 2008
  • Introduction to Supervision, Anne Arundel County Public Schools, 2007
  • Right to Know Laws, 2007
  • Blood Borne Pathogens, 2007
  • Asbestos Awareness, 2007

Timeline

Quality Control Inspector

Goodwill Industries of the Chesapeake Inc.
03.2024 - Current

Custodian Supervisor

Goodwill Industries of the Chesapeake Inc.
01.2023 - 11.2023

Crew Leader

Goodwill, Industries of the Chesapeake
06.2011 - Current

Custodian I

George Fox Middle School
04.2009 - 05.2009

Custodian I

Glen Burnie Senior High
04.2007 - 04.2009

Leadership and Supervision -

Anne Arundle Community College

Introduction to Operations Equipment and Plant Procedures -

Low Pressure Boiler Fundamentals - 30 Hour Course

Introduction to Supervision -

Anne Arundle County Public Schools

Right to Know Laws -

Blood Borne Pathogens -

Asbestos Awareness -

Certified in the use of Portable Fire Fighting Equipment -

Diploma -

Southern Senior High School

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SHAWNTAY C. MCCLAMY