Hi, I’m
Shawntay Reed
Columbus,OH
Summary
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Ability to facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Proficient in obtaining and processing information with initiative and action. Actively participates as a member of a team to move toward the completion of goals. Resourceful, flexible, and adept at acquiring new skills in support of company objectives. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
10
years of professional experience
1
Certification
Work History
ODW LogisticsColumbus, OH
CSR Specialist
03.2024 - 09.2024
Job overview
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Conducted regular meetings with staff to review progress and address any concerns.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
Hands On / Hamilton home health CareColumbus, OH
Home Health / House Keeping
02.2017 - 10.2023
Job overview
- Ensured that the patient's home is safe and clean, with safety precautions.
- Keep up with patients' medication and cook for patients on a daily basis.
- Maintain a positive attitude around patients with understanding and respect.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
Home Health Aid Care GiverColumbus, OH
Care.com
09.2021 - 08.2023
Job overview
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Kept detailed records of patients' medical histories and care plans.
- Maintained cleanliness of patient rooms and common areas within the facility.
Nationwide InsuranceColumbus, OH
Sub/contractor
02.2016 - 06.2018
Job overview
- Ensured that the building stayed clean.
- Escalated any issues customers may have had about the company.
- Stocked supplies and kept everything well organized.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Maintained cleaning equipment in good working condition.
- Sanitized all high-touch areas using approved chemicals.
- Responded promptly to customer requests for cleaning services.
- Assisted with special projects related to cleaning or maintenance when needed.
- Provided feedback to supervisors regarding any issues that arose during shifts.
- Resolved customer complaints about poor service in a courteous manner.
PLS FinancialColumbus, OH
Customer Service Representative
02.2015 - 12.2015
Job overview
- Cashed checks for customers.
- Collected payments and distributed money accordingly.
- Assisted with money orders.
- Pay any bills set accordingly to customers' accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Ultimate Medical Academy
Diploma - Medical Administrative Assistant
01.2016
University Overview
- Comprehensive training included:
- Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.
- Prepare patients for examination and treatment.
- Maintain medical charts and electronic medical records (EMR/EHR) systems.
- Obtain insurance authorizations for procedures, gather medical histories, and collect payments.
Skills
- Medical Administrative Assistant - Medical Terminology - Patient Processing, Patient Registration, Medical Billing, Medical Records Management, Release of Information, Introduction to ICD-10-CM Coding, HIPAA Compliance, Anatomy & Physiology, Electronic Health Records - EHR / EMR
- Greenway Computer Information Systems, Medical Transcription, Office Accounting, MS Office, MS Word, Medical Laws and Ethics, Pathophysiology for Medical Office, Principles of Management
Certification
Pursuing Medical Administrative Assistant Certification (CMAA) 3yrs
- received my home health aid certification. 10 yrs
_ CSR - Customer Service Rep- 16 yrs
Accomplishments
- I went to Ultimate Medical Academy 2013
- graduated in2016
- received my medical certificate in 2016
Timeline
CSR Specialist
ODW Logistics
03.2024 - 09.2024
Care.com
Home Health Aid Care Giver
09.2021 - 08.2023
Home Health / House Keeping
Hands On / Hamilton home health Care
02.2017 - 10.2023
Sub/contractor
Nationwide Insurance
02.2016 - 06.2018
Customer Service Representative
PLS Financial
02.2015 - 12.2015
Ultimate Medical Academy
Diploma - Medical Administrative Assistant
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