Shawnté Miles
Team Lead, Manager
Raleigh,NC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Bartender Shift Manager
Mckinley's Irish Pub & Restaurant
Clayton , NC
11.2017 - 06.2021
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Consulted with managers to organize special events and promotions.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour
- Trained10 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Assistant General Manager
Vuelo Mexican Grill
Tampa , FL
10.2016 - 10.2017
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Motivated, trained and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Boosted yearly profits through process optimization and improved training.
- Handled cash accurately and prepared deposits.
- Performed pricing and estimates based on customer needs and requirements.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Directed successful operational turnaround, eliminating over $50,000 in debt
Lead Trainer
The Cheesecake Factory
Tampa , FL
07.2002 - 10.2016
- Selected training aids, demonstration models, computer tutorials, and reference works to use in classroom.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency [95]%.
- Created training schedules for trainees and presented weekly training programs.
- Monitored training effectiveness through observation and metrics analysis.
- Facilitated learning through classroom instruction, on-the-job coaching and virtual training for [110] employees.
- Supervised completion of exams and sent results to testing headquarters.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Recruited, trained and mentored new instructors.
- Arranged meeting spaces and supporting materials for each class.
- Oversaw day-to-day functions of training department.
- Provided virtual training and online presentations.
- Lead special seminars for different types of employees.
Education
BBA - Marketing
North Carolina State University
Raleigh, NC 01.2002 - 05.2005
Associate of Arts - Rhetoric And Composition
Wake Technical Community College
Raleigh, NC 08.2000 - 05.2002
Skills
Engaging personality
Timeline
Bartender Shift Manager
Mckinley's Irish Pub & Restaurant
11.2017 - 06.2021
Assistant General Manager
Vuelo Mexican Grill
10.2016 - 10.2017
Lead Trainer
The Cheesecake Factory
07.2002 - 10.2016
BBA - Marketing
North Carolina State University
01.2002 - 05.2005
Associate of Arts - Rhetoric And Composition
Wake Technical Community College
08.2000 - 05.2002
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