Shawnte Minor
Indianapolis ,Indiana
Summary
Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2005
2005
years of professional experience
Work History
Machine Operator
Indianapolis Bakery
2022 - 2025
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
Team Leader
Carrier
01.2005 - 2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Representative
Globe Aviation
01.2001 - 01.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Master of Science - Business Administration, Minor in Business Management
Indiana Institute of Technology
Fort Wayne, IN11.2021
Bachelor of Science - Business Administration, Minor in Business Management
Indiana Institute of Technology
Fort Wayne, IN05.2019
Skills
- Good communication
- Attention to detail
- Strong work ethic
- Computer skills
- Assembly and production
- Power and hand tools
- Quality control
- Manufacturing experience
- Shipping and labeling
- Manufacturing
- Production monitoring
- Production equipment experience
- Equipment inspection
- Preventive Maintenance
- Operations support
Customer Service Experience
- Excellent Customer Service Skills
- Resolve customer’s complaints and concerns in a timely manner
- Helped the company obtain the highest customer service ratings
- Communicated and worked closely with customers to ensure great customer experience and resolved and customer issues and problems
- Making sure the quality of items is up to company standards
Training Experience
- Cross-training capabilities
- Cross-train employees on various functions with control/circuit boards & mechanical screw guns
- Train new employees in customer service, retail and sales
- Trained individuals on assembly lines to keep production ratings up
Timeline
Team Leader
Carrier
01.2005 - 2022
Customer Service Representative
Globe Aviation
01.2001 - 01.2005
Master of Science - Business Administration, Minor in Business Management
Indiana Institute of Technology
Machine Operator
Indianapolis Bakery
2022 - 2025
Bachelor of Science - Business Administration, Minor in Business Management
Indiana Institute of Technology
Similar Profiles
Andrea AndersonAndrea Anderson
Administrative Support/Accounting Clerk at Kroger Indianapolis BakeryAdministrative Support/Accounting Clerk at Kroger Indianapolis Bakery
Christian BlancoChristian Blanco
High School Bilingual Assistant at Indianapolis Public Schools-Indianapolis, INHigh School Bilingual Assistant at Indianapolis Public Schools-Indianapolis, IN
Victoria MafolasireVictoria Mafolasire
Science Teacher at Indianapolis Public School, IndianapolisScience Teacher at Indianapolis Public School, Indianapolis
Sean CrealSean Creal
Client Solution Specialist SR at PNC Private BankClient Solution Specialist SR at PNC Private Bank
Sebastian MurilloSebastian Murillo
Graduate Researcher at Indiana Law Enforcement Academy Assessment and ResearchGraduate Researcher at Indiana Law Enforcement Academy Assessment and Research