Shawnte Washington

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Updated account information to maintain customer records.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while

maintaining accuracy and thoroughness.

• Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
• Credit card billing.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of dental issues.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer dental records.
• Followed up with customers about their dental work resolved issues to maintain high standards of customer service.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Printed labels and shipped Rx to customers.

• Developed strong relationships with clients, leading to increased loyalty and repeat business.
• Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy.
• Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
• Investigated customer complaints and escalated issues to address critical requests.
• Processed credit cards dispute.
• Processed credits for customers.

• Balanced multiple priorities simultaneously, effectively managing time-sensitive tasks within a fast-paced environment.
• Maintained detailed records of customer interactions, ensuring accurate follow-up communication when necessary.
• Handled escalated situations calmly and professionally, working towards timely resolutions without compromising customer satisfaction.
• Entered customer interaction details in UPS tracking system ,documented service failure and record solutions offered.
• Processed all claims for lost and damaged packages.
• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.
• Tracked customer service cases and updated service software with customer information.
• Investigated and resolved customer inquiries and complaints quickly.

• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered all billing questions.
• Troubleshooting customers equipment.
• Process activation, offered upgrades and cancelled services.

• Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
• Enrolled members and their dependants under Cigna health and dental insurance plans.
• Dis Enrolled members and their dependents off health and dental insurance plans.
• Processed high priority escalations for Cigna dental and health plans from Cigna carriers.
• Adjust bills for members and dependant insurance health plans