Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shawnteanna Russell

Milwaukee,WI

Summary

Dedicated professional with a proven track record at McDonald's, enhancing customer satisfaction through exceptional service and empathy. Skilled in customer assistance and adept at multitasking, I significantly improved service efficiency. My strong work ethic and integrity, combined with a focus on safety and quality, drive continuous improvement and operational excellence.

Overview

6
6
years of professional experience

Work History

Cashier Cook

McDonald's
03.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Store Lead

Walgreens
08.2018 - 05.2024
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.

Cook's Assistant

Jeans Diner
04.2022 - 01.2023
  • Worked with chef to prepare daily food specials and other supplies.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Placed orders to restock items before supplies ran out.
  • Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Monitored food quality and temperature for safe consumption.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Supported head chef in creating new menu items, leading to increase in customer interest.
  • Accelerated service times by coordinating effectively with kitchen and wait staff during peak hours.
  • Improved customer satisfaction with quick and accurate assistance in order preparation.
  • Ensured cleanliness and organization of kitchen tools and workspaces to uphold health regulations.

Cook

KFC Restaurant
06.2018 - 11.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

H.S Diploma - Business

Madison High School
Milwaukee, WI
06.2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Languages

English
Full Professional

Timeline

Cook's Assistant

Jeans Diner
04.2022 - 01.2023

Cashier Cook

McDonald's
03.2022 - Current

Store Lead

Walgreens
08.2018 - 05.2024

Cook

KFC Restaurant
06.2018 - 11.2020

H.S Diploma - Business

Madison High School

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Shawnteanna Russell