Shawntee Buckingham
Lake Elsinore,CA
Summary
Shawntee brings a wealth of knowledge and expertise into her new role in Employer Broker Services, and she is a valuable addition to our team Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Incident Management Specialist IV
Kaiser Permanente
Corona, CA
09.2023 - Current
- Established communication channels between various departments within the organization in order to facilitate timely collaboration during major incidents.
- Assigned resources and tasks to ensure quick resolution of incidents.
- Utilized knowledge base articles, troubleshooting guides, and other reference materials to resolve incidents quickly and efficiently.
- Performed root cause analysis of complex technical problems in order to develop solutions that prevent recurrence of similar incidents.
Business Process Analyst
Kaiser Permanente
Ontario, CA
12.2022 - 09.2023
- Helped enroll into the Online Affiliate Provider Portal and process general inquiries for non-KP providers.
- Collaborated with cross-functional teams such as IT, operations, finance and sales departments in order to optimize operational efficiency across the organization.
Senior Case Manager
Kaiser Permanente
Ontario, CA
10.2021 - 12.2022
- Handled both NCAL and SCAL Medicare grievances.
- Collaborated with medical personnel to coordinate treatments for clients when necessary.
- Coordinated services between multiple agencies, providers, and stakeholders to ensure optimal outcomes.
- Adhered to professional standards of practice while maintaining a high level of confidentiality.
- Maintained detailed documentation of all cases including progress notes, assessment results, referrals made.
- Participated in continuing education activities and trainings related to best practices in case management.
Account Administrative Representative
Kaiser Permanente
San Diego, CA
08.2018 - 10.2021
- Handled Hawaii reconciliations as well as Charitable Health enrollments.
- Reviewed accounts receivable aging reports, investigated discrepancies, and resolved issues quickly.
- Collaborated with other departments within the organization to resolve any outstanding issues with customer accounts.
- Reconciled bank accounts on a daily basis to ensure accuracy of all transactions.
- Reviewed existing processes and suggested improvements where necessary.
- Managed customer inquiries regarding billing issues and account status in a professional manner.
- Ensured compliance with relevant federal regulations when dealing with customer information.
- Developed procedures to streamline processes related to accounts receivable management.
Account Administrative Representative
Kaiser Permanente
San Diego, USA
10.2015 - 08.2018
- Joined Kaiser Permanente as an Account Administrative Representative.
- Collaborated with other departments within the organization to resolve any outstanding issues with customer accounts.
- Reviewed accounts receivable aging reports, investigated discrepancies, and resolved issues quickly.
- Reviewed existing processes and suggested improvements where necessary.
- Maintained accurate records of all financial transactions in the company's accounting software system.
- Generated customized reports upon request from internal stakeholders.
- Provided excellent customer service to internal and external clients.
- Managed customer inquiries regarding billing issues and account status in a professional manner.
- Ensured compliance with relevant federal regulations when dealing with customer information.
- Developed strong relationships with customers through excellent communication skills.
- Monitored customer accounts for late payments and sent out reminders to ensure timely payment.
- Researched payment discrepancies and worked closely with other teams to resolve them efficiently.
- Performed data entry tasks into various systems such as Microsoft Excel spreadsheets and Access databases.
Education
High School Diploma -
Valley Center High School
Valley Center, CA06-2010
Associate of Science - Medical Assisting
Platt College
Riverside, CASkills
- Member enrollments (Large Accounts, Medicaid, and Charitable Health)
- Reconciliations (both in FS and CM)
- Medicare grievances
- Processes in Online Affiliate
- Incident resolution
- Root cause analysis
- Cross-department collaboration
- Process optimization
- Data analysis
- Customer service
- Knowledge management
- Documentation management
- Effective communication
- Task prioritization
- Continuous improvement
- Time management
- Team leadership
- Training and awareness
- Training and education
- Teamwork and collaboration
- Reliability
- Excellent communication
- Multitasking Abilities
- Problem-solving aptitude
- System administration
- Professionalism
- Analytical skills
- Analytical thinking
- Team building
Fun Facts
- Loves sports (softball, basketball, and football)
- Enjoys going to Glamis with family riding and racing motorcycles and quads
- Owns a small home baking business called Sweets with Attitude started in 2018
- Mother of to be 2 boys (Dallas who is 4 and Dakai who is 1)
- Has 2 bonus babies (Damir who is 15 and Kylie who is 13) and a fur baby Dutchess
- Has been married for 4 years
Timeline
Incident Management Specialist IV
Kaiser Permanente
09.2023 - Current
Business Process Analyst
Kaiser Permanente
12.2022 - 09.2023
Senior Case Manager
Kaiser Permanente
10.2021 - 12.2022
Account Administrative Representative
Kaiser Permanente
08.2018 - 10.2021
Account Administrative Representative
Kaiser Permanente
10.2015 - 08.2018
High School Diploma -
Valley Center High School
Associate of Science - Medical Assisting
Platt College
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