Shawntel Black
Woodburn,OR
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Manager
A Ray Of Hope, Today!- NSUSN
2020.01 - Current
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective lead
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Sole HMIS user in the program
Caterer
Special Occasions
2016.11 - Current
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Led a team of catering staff to deliver exceptional service for various events such as weddings, corporate functions, and private parties.
- Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Trained new catering staff members on company policies, procedures, and best practices to maintain consistent service quality across all events.
- Conducted post-event evaluations with clients to gather feedback on areas of improvement for future engagements.
- Optimized workflow processes within the kitchen environment for greater efficiency during food preparation stages.
- Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
High School Diploma -
Canby High School
Canby, OR06.1994
Skills
- Partnership Development
- Policy Implementation
- Client Relationship Management
- Coaching and Mentoring
- Data Collection
- Employee Scheduling
- Adaptability
- Business Development
- Customer Service
- Documentation and Reporting
- Staff Training
- Financial
- Employee Management
- Data Confidentiality
Certification
Homeless Training- How to manage problematic behavior (compassionately) certificate
Certificate in -Intro to Psychotic Disorders
Certificate from SAMHSA on - Understanding & Navigating Housing Right
Domestic Violence training
De-escalation class
Timeline
Business Manager
A Ray Of Hope, Today!- NSUSN
2020.01 - Current
Caterer
Special Occasions
2016.11 - Current
High School Diploma -
Canby High School
Homeless Training- How to manage problematic behavior (compassionately) certificate
Certificate in -Intro to Psychotic Disorders
Certificate from SAMHSA on - Understanding & Navigating Housing Right
Domestic Violence training
De-escalation class
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