Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shawntel Holmes

Jacksonville,FL

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Inbound Call Center Representative

Humana
Jacksonville, FL
10.2022 - Current
  • Answered incoming calls promptly, courteously, and professionally.
  • Maintained accurate records of all transactions, including refills and new prescriptions.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Inputted data into computer systems for tracking purposes.
  • Utilized knowledge of state-specific laws pertaining to drug distribution procedures.

Banking Customer Service Representative

Bank of America
Jacksonville, FL
02.2022 - 10.2022
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Prepared daily activity reports for management review.
  • Processed wire transfers in accordance with established policies and procedures.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Citibank
Jacksonville, FL
11.2020 - 12.2021
  • Helped customers understand and use mobile applications and online banking.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Assisted customers by answering banking questions and recommending solutions.
  • Modified, opened and closed customer accounts.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Terry Parker High School
Jacksonville, FL
05-2017

Medical Assistant - Medical Assisting

Concord University
Athens, WV

Skills

  • Microsoft Office expertise
  • Sales and Upselling
  • Administrative and Office Support
  • Data Analyst

Certification

  • Certified Nursing Assistant (CNA)

References

References available upon request.

Timeline

Inbound Call Center Representative

Humana
10.2022 - Current

Banking Customer Service Representative

Bank of America
02.2022 - 10.2022

Customer Service Representative

Citibank
11.2020 - 12.2021

High School Diploma -

Terry Parker High School

Medical Assistant - Medical Assisting

Concord University

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Shawntel Holmes