Shawntel Jackson
Chatsworth,CA
Summary
Dynamic Leasing Consultant with proven success at Career Strategies, excelling in client relationship building and conflict resolution. Surpassed leasing goals through targeted strategies while utilizing Yardi for efficient data management. Recognized for outstanding communication skills and the ability to enhance tenant satisfaction, driving occupancy rates and fostering long-term client loyalty.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Career Strategies
Woodland Hills
01.2022 - Current
- Encouraged prospective tenants to fill out applications after property tours.
- Showcased property highlights to potential tenants during tours.
- Completed final walkthroughs and collected keys for move-outs.
- Guaranteed accurate completion of all paperwork per company policy.
- Evaluated vacated units for required repairs before new occupancy.
- Processed rent payments efficiently.
- Utilized mediation skills to effectively settle disagreements among tenants.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Handled calls and addressed inquiries efficiently using effective listening and questioning techniques.
- Surpassed leasing goals by applying targeted tactics.
- Mentored incoming employees.
In Home Care Service Provider
IHSS In Home Support Services
Los Angeles, CA
05.2013 - Current
- Offered emotional stability to clients facing challenges.
- Provided transportation services facilitating client visits to shops, doctors and miscellaneous errands.
- Aided in organizing meals according to dietary requirements.
- Handled essential housekeeping activities, such as doing laundry and replacing linens.
Travel Agent Sales Consultant
Viking Cruises
Woodland Hills
10.2019 - 11.2021
- I sold the Viking Cruise experience as a subject matter expert.
- Partnered with coworkers to stay informed about industry shifts concerning new competitor offerings.
- Mitigated discrepancies by precisely reconciling financial transactions and managing refund processes.
- Completed thorough destination analysis, ensuring clients received tailored recommendations.
- Coordinated travel adjustments by relaying crucial updates efficiently.
- Outstanding service fostered continued client relationships and attracted new business.
- Resolved objections through deliberate questioning.
Outbound Sales Associate
Sears
West Hills
07.2016 - 04.2019
- Executed outbound calls to secure business deals.
- Stressed value of warranty protection for recent purchasers' household devices.
- Facilitated warranty renewals to ensure uninterrupted coverage.
- Enhanced revenue through targeted upselling aligned with consumer interests.
Sales Associate, Ropes Operator, Attraction Attendant
Glow Zone
Woodland Hills
03.2015 - 07.2016
- Monitored and ensured the safety of kids.
- Maintained cleanliness of workspaces after each shift.
- Managed cash register operations with precision and security.
- Organized and set up necessary arrangements for events.
Education
Bachelor's Degree - Psychology
California State University Northridge
Northridge, CA05-2019
Associates Degree - General Education
Pierce College
Woodland Hills, CA06-2016
Skills
- MS Office
- CRM software
- Yardi
- Data entry
- Leasing and sales
- Client relationship building
- Conflict resolution
- Property management
- Confidence
- Adaptability
- Job training
- Leader
References
References available upon request.
Timeline
Leasing Consultant
Career Strategies
01.2022 - Current
Travel Agent Sales Consultant
Viking Cruises
10.2019 - 11.2021
Outbound Sales Associate
Sears
07.2016 - 04.2019
Sales Associate, Ropes Operator, Attraction Attendant
Glow Zone
03.2015 - 07.2016
In Home Care Service Provider
IHSS In Home Support Services
05.2013 - Current
Bachelor's Degree - Psychology
California State University Northridge
Associates Degree - General Education
Pierce College
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