Shawntell Hawkins
Garland,TX
Summary
To obtain an increasingly responsible position, where proven decision-making abilities will be used for improving organizational productivity. Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
State Farm Insurance
01.2016 - Current
- Apply discretion and utilize appropriate security measures in handling confidential and sensitive information
- Responds to visitor/vendor or caller inquiries and requests and/or refers them to appropriate staff member
- Schedules appointments and maintains 11 Director calendars.
- Organize and maintains records, files, procedural or reference materials, data, and miscellaneous information for over 80 leaders.
- Prepare correspondence, reports, agendas and/or materials for appointments, meetings
- Arrange and prepare meetings and events, including coordinating agendas, planning, travel, and other services, for virtual, on-site, and off-site meetings as well as arrange travel and lodging reservations, including detailed scheduling, logistical support, and travel & expense reports
- Process and/or distribute mail, materials, supplies
- Assist with invoices and tracking, and requisitions supplies, equipment, and other services
- Mentor and train others, as needed
- Work with external business partners and vendors.
Felony Clerk
Rockwall County District Attorney
11.2010 - 01.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with attorneys, general public, and other involved parties by phone, email, or in-person to provide information and correspondence with the Court
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepare judgments and other miscellaneous motions and orders per Judge/Prosecutors
- Managed confidential information securely, upholding the integrity of the court system.
- Compile filed case reports for monthly, semi-annual and annual report to State Agencies
Senior Clinical Staff Assistant
Parkland Health & Hospital System
09.2002 - 11.2010
- Partnered with other healthcare professionals such as nurses, physicians, or therapists to provide comprehensive support for patients'' physical and emotional well-being throughout their treatment process.
- Played an integral role as a lead in supporting quality improvement initiatives within the clinic by providing valuable insights and recommendations based on firsthand experience of day-to-day operations.
- Maintained a high level of accuracy when entering patient data into electronic health records, ensuring that all information was up-to-date and easily accessible for clinical staff during consultations. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment
- Retrieved calls regarding patient health problems, documented information and routed calls.
- Demonstrated flexibility in adapting to changing clinic needs, often taking on additional responsibilities during busy periods or staffing shortages.
- Kept abreast of industry best practices through ongoing professional development opportunities such as workshops, seminars, or conferences related to healthcare administration roles.
- Improved patient care by efficiently managing medical records and updating databases.
- Promoted a safe and secure workplace by strictly adhering to established protocols in handling sensitive patient information according to HIPAA guidelines.
- Serves as an expert resource for patient intake/inquiries, the assessment of patient needs related to clinical support services.
- Assisted providers with pre- and post-op appointments and procedures.
Education
Bachelor of Arts – General Studies -
Texas A&M -Commerce
Commerce, TX05.2024
Skills
- Accuracy
- Communication
- Integrity
- Organization
- Problem Solving
- Microsoft Office Suite Proficient
- Meticulous attention to detail
- Confidential Document Control
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Internal Communications
- Coordination
Timeline
Administrative Assistant
State Farm Insurance
01.2016 - Current
Felony Clerk
Rockwall County District Attorney
11.2010 - 01.2016
Senior Clinical Staff Assistant
Parkland Health & Hospital System
09.2002 - 11.2010
Bachelor of Arts – General Studies -
Texas A&M -Commerce
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