Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawntelle Montgomery

Somerset,NJ

Summary

Accomplished leader with extensive experience at Bristol-Myers Squibb, driving operational transformation and strategic change management. Expert in project oversight and stakeholder communication, enhancing efficiency and compliance. Spearheaded initiatives that optimized resource utilization, achieving up to 30% process improvement. Proficient in SAP and Workfront, fostering cross-functional collaboration and vendor management.

Overview

25
25
years of professional experience

Work History

Associate Director, Integrated Content Delivery – Production

Bristol-Myers Squibb
Lawrenceville, NJ
01.2025 - Current
  • Partner with ICD Leadership and vendor partners to drive operational transformation initiatives supporting brand and field execution.
  • Collaborate with Matrix teams to certify compliance with BMS policies in relation to the handling of promotional material.
  • Manage day-to-day oversight of vendor partners, enhancing operational efficiency and delivery execution.
  • Drive strategic change management, including stakeholder assessment, training, communication, and adoption support across internal and external partners.
  • Provide guidance to senior leaders to strengthen change resilience and ensure project success.
  • Collaborate with external vendor, brand, and Production Manager to identify production risks, assess constraints, and develop mitigation strategies.
  • Champion continuous improvement initiatives that reduce process variability and optimize resource utilization.
  • Actively collaborate with Sales Operations, Brand, and Production teams to ensure that functionalities such as InterAct, Territory, and Alignment are established for compliance reporting across all therapeutic areas.
  • Oversee, update and maintain Workfront project templates.

Senior Manager, Fulfillment and Distribution – Technical Operations

Bristol-Myers Squibb
Lawrenceville, NJ
01.2019 - 01.2025
  • Supported medical and commercial teams by directing fulfillment strategy and order accuracy for promotional and educational materials.
  • Partnered with cross-functional matrix teams to support congress literature fulfillment, CRM program distribution, and exhibit materials.
  • Oversaw budget management, including PO creation, invoice reconciliation, and vendor cost tracking.
  • Led planning for system updates related to product lifecycle, maintaining accurate inventory records and order configurations.
  • Maintained and updated internal platforms (Workfront, SharePoint, web order system), improving reporting and field team efficiency.
  • Developed presentations, performance reports, and operational dashboards to support senior leadership.
  • Delivered proactive communication to mitigate fulfillment risks and maintain on-time performance for field sales and patient programs.

Print Operations Manager

Bristol-Myers Squibb
Lawrenceville, NJ
01.2014 - 01.2019
  • Company Overview: Contract via TSR Consulting
  • Collaborated with the Product Managers, creative agency, and production teams to establish print tactics and detect and resolve project risks.
  • Spearheaded production and launch of major oncology products including OPDIVO and YERVOY, aligning deliverables with commercial milestones.
  • Administer item set-ups in web order system, ensure all attributes are assigned including salesforce codes/allocations.
  • Managed multi-channel print tactics from kick-off to delivery, including patient brochure, journal ads, direct mail, and sales representative material.
  • Served as key liaison with brand teams, agencies, and vendors to ensure compliance and operational efficiency.
  • Implemented CRM and direct mail programs, supporting HCP and patient engagement strategies.
  • Led cross-functional meetings to ensure alignment and timely execution across all stakeholder groups.
  • Facilitated with production, project timelines, vendor tracking, client communication, and budgeting.
  • Contract via TSR Consulting

Distribution Coordinator

ConvaTec
Skillman, NJ
01.2010 - 01.2014
  • Coordinated field sales logistics and shipment scheduling for commercial and promotional materials.
  • Managed inventory control and lifecycle updates, ensuring accurate removal of obsolete assets.
  • Provided reporting and analytics support to marketing and leadership teams.
  • Oversaw exhibit event logistics and budget reconciliation for key industry tradeshows.
  • Trained customer service reps and conducted performance evaluations to enhance service quality.

Quality Analyst

ConvaTec
Skillman, NJ
03.2008 - 05.2010
  • Conducted quality reviews of products and processes to ensure compliance.
  • Developed and implemented testing protocols for new product launches.

Customer Service Coordinator

ConvaTec
Skillman, NJ
05.2007 - 03.2008
  • Coordinated customer inquiries and resolved issues effectively.
  • Managed communication between customers and internal teams.
  • Maintained accurate customer records in the CRM system.
  • Trained new staff on customer service procedures and policies.
  • Assisted in developing customer satisfaction initiatives and feedback processes.
  • Monitored service trends to identify improvement opportunities.
  • Facilitated meetings to address client concerns and streamline processes.
  • Collaborated with sales teams to enhance customer experience strategies.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Consulted with customers regarding needs and addressed concerns.

Training Coordinator

AT&T
Dayton, NJ
12.2004 - 05.2007
  • Developed training programs aligned with company objectives and employee needs.
  • Coordinated logistics for training sessions, including scheduling and resource allocation.
  • Facilitated workshops to enhance employee skills and knowledge in telecommunications.
  • Collaborated with management to identify training gaps and areas for improvement.
  • Maintained training records and documentation to ensure compliance and reporting accuracy.
  • Engaged with employees to gather feedback on training effectiveness and relevance.
  • Implemented new learning technologies to improve training delivery methods.
  • Mentored junior staff in instructional design and effective training techniques.

Customer Service Representative

AT&T
Dayton, NJ
04.2003 - 12.2004
  • Assisted customers with product inquiries and service issues.
  • Processed customer orders and account changes efficiently.
  • Resolved billing discrepancies using internal systems effectively.
  • Collaborated with team members to improve service protocols.
  • Educated customers on new products and promotions proactively.
  • Managed customer complaints with empathy and professionalism.
  • Documented customer interactions accurately for future reference.
  • Trained new representatives on service standards and procedures.

Fraud Analyst

AT&T
Morristown, NJ
12.2000 - 03.2003
  • Analyzed fraud patterns using advanced analytical tools and data models.
  • Investigated suspicious transactions to identify fraudulent activities and mitigate risks.
  • Collaborated with cross-functional teams to enhance fraud detection strategies.
  • Monitored real-time alerts for unusual account activity to prevent financial loss.
  • Prepared detailed reports on fraud cases for internal review and compliance purposes.
  • Reviewed customer claims to assess legitimacy and gather supporting documentation.

Education

Associate of Science - Business Administration

Raritan Valley Community College
North Branch, NJ, USA

Certificate - Health Unit Coordination

Middlesex County Vo-Tech
New Brunswick, NJ, USA

Skills

  • SAP
  • Project oversight
  • Cross-functional collaboration
  • Budget management
  • Vendor management
  • Workfront
  • Veeva PromoMats
  • Microsoft Applications
  • Attention to detail
  • Problem solving
  • Stakeholder communication

References

References available upon request.

Timeline

Associate Director, Integrated Content Delivery – Production

Bristol-Myers Squibb
01.2025 - Current

Senior Manager, Fulfillment and Distribution – Technical Operations

Bristol-Myers Squibb
01.2019 - 01.2025

Print Operations Manager

Bristol-Myers Squibb
01.2014 - 01.2019

Distribution Coordinator

ConvaTec
01.2010 - 01.2014

Quality Analyst

ConvaTec
03.2008 - 05.2010

Customer Service Coordinator

ConvaTec
05.2007 - 03.2008

Training Coordinator

AT&T
12.2004 - 05.2007

Customer Service Representative

AT&T
04.2003 - 12.2004

Fraud Analyst

AT&T
12.2000 - 03.2003

Associate of Science - Business Administration

Raritan Valley Community College

Certificate - Health Unit Coordination

Middlesex County Vo-Tech

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