Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAWNTIA PATTON

GRAY

Summary

Dynamic professional with extensive experience in customer service and inventory management at Ingles Grocery Store. Proven ability to train employees and resolve conflicts effectively. Skilled in data entry and safety compliance, consistently enhancing team collaboration and operational efficiency. Committed to delivering exceptional service and fostering positive customer relationships.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Ingles Grocery Store deli
Gray
09.2024 - Current
  • Assisted in training new employees on company policies and procedures.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Warehouse Picker

Academy sports warehouse
Jeffersonville
01.2022 - 09.2023
  • online shopping for the customer
  • Assisted in inventory management by organizing stock and maintaining accuracy.
  • Picked and packaged merchandise accurately for customer orders.
  • Operated warehouse equipment safely and efficiently during daily tasks.
  • Collaborated with team members to ensure timely order fulfillment.
  • Maintained cleanliness and organization of work areas throughout the warehouse.
  • Conducted regular quality checks on products before shipping to customers.
  • Trained new employees on picking procedures and safety protocols.
  • Verified accuracy of picked items against pick list or customer order.
  • Packaged items securely in boxes, bags or other containers before shipping.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
  • Conducted inventory transactions using scanner gun.
  • Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.
  • Loaded and unloaded goods from trucks using forklifts and pallet jacks.
  • Ensured that all safety procedures were followed while operating machinery.
  • Prepared inventory for shipment by attaching tags and labels.
  • Restocked returned merchandise onto shelves as needed.
  • Performed regular cycle counts to verify physical inventory count with system records.

Online Sales Associate

Walmart
Macon
01.2019 - 05.2020
  • Assisted customers with product selection and online order inquiries.
  • Managed inventory levels and ensured product availability on the website.
  • Processed customer transactions efficiently through online sales platforms.
  • Provided excellent customer service by addressing complaints and resolving issues.
  • Collaborated with team members to improve online shopping experiences.
  • Maintained up-to-date knowledge of product offerings and promotions for customers.
  • Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending trainings.
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.

Library Assistant

Central ga technical school
Milledgeville
01.2018 - 11.2019
  • Assisted patrons with locating library materials and using resources.
  • Maintained organization of shelves and ensured proper categorization of books.
  • Processed new library materials, including cataloging and labeling items.
  • Supported library events by preparing materials and setting up spaces.
  • Facilitated technology use by teaching patrons how to access digital resources.
  • Resolved patron inquiries and provided information on library services.
  • Collaborated with staff to improve workflow and enhance user experience.
  • Managed circulation desk duties, including checking items in and out efficiently.
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Answered patrons' questions and assisted in finding materials requested.
  • Handled daily tasks, facility maintenance and security to support staff members.
  • Maintained accurate records of circulation activities including check-ins and outs and overdue items.
  • Answered phones to respond to patron inquiries or direct calls appropriately.
  • Prepared and maintained displays and displayed cases.
  • Performed basic computer troubleshooting and maintenance tasks.
  • Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
  • Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
  • Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.

Education

Cosmetology -

Central Georgia technical school
Milledgeville, GA
01.2019

Skills

  • Data Entry, Safety Protocols, Team Collaboration, Inventory Management
  • Employee training
  • Inventory management
  • Customer service
  • Safety compliance
  • Order fulfillment
  • Problem solving
  • Communication skills
  • Employee engagement
  • Multitasking and organization
  • Orientation and training
  • Strategic thinking
  • Vendor relationship management

Timeline

Assistant Manager

Ingles Grocery Store deli
09.2024 - Current

Warehouse Picker

Academy sports warehouse
01.2022 - 09.2023

Online Sales Associate

Walmart
01.2019 - 05.2020

Library Assistant

Central ga technical school
01.2018 - 11.2019

Cosmetology -

Central Georgia technical school

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