Microsoft office
Shawntina Horton
Board Certified Trichologist & Board Certified Holistic Wellness Coach
Prosper,TX
Summary
I'm proficient at leading groups and individual coaching sessions to promote wellness. I'm an excellent educator skillful at working with people at all skills levels to improve physical strength, stamina and health. I'm a enthusiastic Wellness Coach experienced in personal fitness support, group instruction and fitness floor monitoring. I'm hardworking and a dedicated team player with excellent communication and relationship-building skills. I'm known for personable demeanor and determined attitude. I'm multi-talented fitness leader with a successful history helping individuals of all backgrounds improve health, fitness and overall well-being. I'm knowledgeable about healthy eating, exercise programs and good lifestyle choices. I'm hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. I'm ready to help the team achieve company goals. I'm seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
6
6
Certification
1
1
year of post-secondary education
Work History
Board Certified Trichologist
Lock N2 Wellness
McKinney, TX
04.2024 - Current
- Increased client retention with thorough follow-up consultations and tailored maintenance recommendations.
- Provided exceptional customer service through empathetic listening, clear communication, and prompt attention to concerns or questions.
- Developed customized treatment plans to address individual client needs, resulting in healthier hair and scalps.
- Educated clients on proper hair care techniques, promoting long-term hair health and improved appearance.
- Enhanced service offerings by staying current on the latest trichology research, products, and trends in the industry.
- Improved client satisfaction by providing personalized trichology treatments and hair care advice.
- Implemented innovative marketing strategies to attract new clients through social media channels and community outreach efforts.
- Conducted detailed hair and scalp analysis for accurate diagnosis of clients'' hair and scalp conditions.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Met with patients to discuss medical histories and current complaints.
- Planned and implemented treatment programs for selected patients based on evaluation results.
Board Certified Holistic Wellness Coach
Lock N2 Wellness
McKinney, TX
01.2014 - Current
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Created supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Monitored, tracked and reported on individual progress with wellness plans.
- Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.
- Tracked client progress using data-driven methods, enabling adjustments to be made for optimal results.
- Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
- Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
- Established trusting relationships with clients, fostering open communication and long-term commitment to wellness goals.
- Provided motivational support to help clients overcome barriers and achieve their desired health outcomes.
- Provided individual health coaching to help clients optimize personal choices.
- Facilitated group workshops for clients to promote healthy lifestyle choices and foster sense of community.
- Promoted holistic approaches to health through consistent coaching sessions covering various aspects of well-being such as sleep habits, work-life balance, and relaxation techniques.
- Utilized variety of coaching styles tailored to individual client needs for more effective communication and rapport building.
- Enhanced client well-being by implementing personalized wellness plans and coaching strategies.
Wellness Assistant
Kerwin Chiropractic
01.2012 - 01.2014
- Collaborated with healthcare providers to develop holistic care plans tailored specifically for each client''s needs.
- Streamlined administrative processes for efficiency, resulting in better time management for wellness staff.
- Monitored member progress with regular check-ins, offering support and encouragement throughout their journey.
- Maintained accurate records of client appointments, payments, and progress notes to ensure seamless coordination of services.
- Supported workplace wellbeing initiatives through coordinating corporate wellness programs and promoting employee engagement in health-focused activities.
- Improved client satisfaction through tailored nutritional guidance for individual lifestyles and goals.
- Continuously updated professional knowledge by attending workshops, conferences, and online courses to stay current on industry trends and best practices.
- Enhanced client wellness by conducting comprehensive health assessments and personalized fitness plans.
- Assisted clients in setting realistic health goals, creating actionable steps towards achievement.
- Provided exceptional customer service while managing front desk operations and maintaining clean facility.
- Developed strong rapport with clients by actively listening to concerns, providing empathetic guidance and solutions.
- Contributed to positive work environment by collaborating effectively with team members in achieving departmental goals.
- Collected and tracked information about participation and outcomes of individual programs.
- Managed health fair activities to expose customers to health and wellness businesses.
- Built productive relationships with vendors and on-site providers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed approximately 30 incoming calls, emails and faxes per day from customers, vendors and businesses.
Manager
Nvisionit Financial Solutions
03.2010 - 01.2012
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring highest level of accuracy and confidentiality.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
- Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Managed portfolio of assigned clients'' accounts, monitoring deadlines, payments, refunds, and other critical aspects of their financial health.
- Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
Education
Some College (No Degree) - Alternative Medicine
Some College (No Degree) - Nutrition Sciences
Certification - Holistic Wellness Coach & Nutrition
01.2012 - 01.2013
Associate of Science - Nutrition Sciences
08.2010
Certification - Business
02.2013 - 08.2013
Skills
- Self-Care Promotion
- Nutrition knowledge
- Life Balance Strategies
- Physical Fitness Expertise
- Body composition evaluations
- Prevention strategies
- Adaptability
- Attention to details
- Problem solving skills
- Customer service skills
- Teamwork
- Active listen skills
Certification
- Holistic Wellness Coach, Institute for Integrative Nutrition (IIN)-2011-2013
- Trichology, US Trichology Institute (USTI)- 2022
- Holistic Wellness Coach, American Association of Drugless Practitioners - 2013
- Trichology & Holistic Wellness Coach , American Association of Drugless Practitioners (AADP)- 2013
- Trichology, American Medical Certification Association (AMCA) - 2022
- Trichology, Mahogany Hair Revolution -2017
- Certified Herbalist, Now You Know - 2024
Road Cycling
I started cycling of March 2024. I always wanted to cycle but never had the opportunity until now. With the help of my husband encouraging me, I gave in and he bought me a very nice bike. I started riding with a group which is incredibly rewarding. It's a great way to connect with my fellow cyclists, push my limits, explore new routes together and a awesome way to stay fit. It offer a sense of camaraderie and motivation that helps push me through those tough hills. Plus, there's the added safety benefit of riding in numbers, we look out for each other on the road. There is just something exhilarating about the open road and the wind in my face. Simply put I enjoy my rides!
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 4 in the development of Haircare products.
- Documented and resolved no shows which led to loss revenue.
- Achieved accolades through effectively helping with Community Events.
- Supervised team of 4 staff members.
- Achieved accuracy by introducing POS processing for processing payments and keep track of inventory.
- Achieved recognition for organizing a Health & Wellness Workshop with accuracy and efficiency.
- Member of Major Taylor's cycling Club North Texas
- Cycle with Bike Mart cycling group Frisco
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Interests
Self-Care
Road Cycling
Spending time with family
Traveling
Cooking Healthy Meals
Ancient & World History
Reading
Herbal Medicine
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balancePaid sick leaveTeam Building / Company Retreats401k match4-day work weekCompany CultureCareer advancementFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsTimeline
Board Certified Trichologist - Lock N2 Wellness
04.2024 - Current
Board Certified Holistic Wellness Coach - Lock N2 Wellness
01.2014 - Current
SUNY At Albany - Certification , Business
02.2013 - 08.2013
Institute For Integrative Nutrition - Certification , Holistic Wellness Coach & Nutrition
01.2012 - 01.2013
Wellness Assistant - Kerwin Chiropractic
01.2012 - 01.2014
Manager - Nvisionit Financial Solutions
03.2010 - 01.2012
- Board Certified Health and Wellness Coach, Institute for Integrative Nutrition-2011-2013
- Board Certified Trichologist, USTI - 2022
- Health & Wellness Coach, American Association of Drugless Practitioners - 2013
- Trichology, American Association of Drugless Practitioners - 2022
Everglades University - Some College (No Degree), Alternative Medicine
Goddard College - Some College (No Degree), Nutrition Sciences
Collin County Community College District - Associate of Science, Nutrition Sciences
Similar Profiles
Shreeya UttekarShreeya Uttekar
Business Analyst at N2 Services Inc.Business Analyst at N2 Services Inc.
Robert Cotey IIRobert Cotey II
Senior Software Developer at N2 PublicationsSenior Software Developer at N2 Publications
Sarah RinkerSarah Rinker
Graphic Designer at The N2 CompanyGraphic Designer at The N2 Company