Shawntoriah Tuitt
Summary
As a Behavior Technician with one year of experience, I have gained extensive hands-on knowledge in implementing behavioral plans, de-escalation strategies, and active listening techniques. I am dedicated to enhancing patient safety and providing crucial support while ensuring high-quality care. I also have experience taking on leadership roles, guiding team members and supporting effective collaboration. My strong understanding of HIPAA regulations fosters an environment of trust and confidentiality. Additionally, I have developed excellent multitasking skills, which have significantly improved service efficiency and the overall patient experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
The Recovery Village Umatilla
01.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Counseled and mentored clients on substance use and life choices.
Barista
Starbucks
01.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Cook/Cashier
Zaxbys
02.2022 - 01.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
High School Diploma -
Apopka High School
555 Martin St, Apopka, FL 3271205-2023
Skills
- Active listening
- Documentation skills
- De-escalation strategies
- Multitasking and organization
- Team collaboration
- HIPAA requirements
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED Certification
- Florida Driver's License
Timeline
Behavioral Health Technician
The Recovery Village Umatilla
01.2024 - Current
Barista
Starbucks
01.2023 - 01.2024
Cook/Cashier
Zaxbys
02.2022 - 01.2023
High School Diploma -
Apopka High School
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