SHAWNTREL YEARBY
Miami,Fl
Summary
Adept at enhancing security protocols and customer satisfaction, I significantly reduced safety incidents by overhauling outdated policies at Security Alliance. My expertise in event security and exceptional interpersonal skills have consistently improved service levels, evidenced by my impactful role in managing reservations and inquiries at South Beach Group Hotels.
Overview
17
17
years of professional experience
Work History
Security Lieutenant
Security Alliance
11.2020 - Current
- Overhauled outdated security policies, aligning them with modern industry standards for increased effectiveness.
- Provided timely reports on safety incidents and recommended appropriate actions to prevent recurrence.
- Responded swiftly yet effectively under pressure when faced with unexpected challenges arising from fast-paced or rapidly evolving situations.
- Reduced safety incidents by conducting regular risk assessments and addressing potential hazards promptly.
Reservation Agent
South Beach Group Hotels
10.2007 - 03.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL06.1991
Skills
- Event security
- Physical Security
- Security Protocols
- Access Control
Timeline
Security Lieutenant
Security Alliance
11.2020 - Current
Reservation Agent
South Beach Group Hotels
10.2007 - 03.2020
High School Diploma -
Miami Sunset Senior High School
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