Hi, I’m
Shawntrell Hyams
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
years of professional experience
1
Certification
Work History
Event Aces
Action Chef
08.2022 - Current
Job overview
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Domino's Pizza
Assistant Manager
09.2023 - 12.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Childhood Seasons
Teacher
05.2023 - 09.2023
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
The Smoke
Chef
02.2023 - 05.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Maverick Management & Logistics
Chef
08.2022 - 05.2023
Job overview
- Modernized work processes to reduce guest wait times and boost daily output.
- Regularly updated menu offerings based on customer preferences, driving repeat business for the establishment.
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
Lucy Pearls
Manager
11.2022 - 02.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Chili's Bar And Grill
Server/Cook Manager
03.2022 - 08.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Labor Staffing Inc.
Warehouse Worker
08.2020 - 02.2022
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Olive Garden
Server
05.2021 - 08.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Taco Bell
Manager
03.2020 - 07.2020
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Mister Car Wash
Loader
04.2019 - 11.2019
Job overview
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
Bluegreen Vacations
Vacation Specialist
01.2019 - 03.2019
Job overview
- Utilized expert knowledge of destination offerings to create customized itineraries tailored to individual preferences and interests.
- Worked closely with management to develop strategic plans aimed at increasing market share and surpassing sales targets consistently.
- Participated in regular sales meetings to discuss performance metrics, strategies for improvement, and share best practices among colleagues.
- Maintained strong relationships with vendors and suppliers to secure competitive pricing for travel packages and promotions.
Conn's Home Plus
Sales Associate
08.2018 - 12.2018
Job overview
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Stripes
Sales Associate
03.2018 - 07.2018
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Jack In The Box
Shift Manager
02.2017 - 02.2018
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
North Shore Senior High School, Houston, TX
High School Diploma
06.2016
Skills
- Meal Preparation
- Education
- Customer Satisfaction
- Strong Leadership
- Excellent Communication
- Money Handling
Accomplishments
- Awarded the golden goat of Chili's in 2022 for best of all time.
Certification
- Certified Food Manager 2023
World Mission Society Church of God
This is the only true church in the whole world who follows everything according to what Jesus taught. I have been a member since 2018. I'm an evangelist who is dedicated to preaching the gospel of the New covenant Jesus preached. The truth has been restored by Christ Ahnsahnghong in these last days that was trampled on by satan during the dark ages.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Domino's Pizza
09.2023 - 12.2023
Teacher
Childhood Seasons
05.2023 - 09.2023
Chef
The Smoke
02.2023 - 05.2023
Manager
Lucy Pearls
11.2022 - 02.2023
Action Chef
Event Aces
08.2022 - Current
Chef
Maverick Management & Logistics
08.2022 - 05.2023
Server/Cook Manager
Chili's Bar And Grill
03.2022 - 08.2022
Server
Olive Garden
05.2021 - 08.2021
Warehouse Worker
Labor Staffing Inc.
08.2020 - 02.2022
Manager
Taco Bell
03.2020 - 07.2020
Loader
Mister Car Wash
04.2019 - 11.2019
Vacation Specialist
Bluegreen Vacations
01.2019 - 03.2019
Sales Associate
Conn's Home Plus
08.2018 - 12.2018
Sales Associate
Stripes
03.2018 - 07.2018
Shift Manager
Jack In The Box
02.2017 - 02.2018
North Shore Senior High School
High School Diploma
- Certified Food Manager 2023
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