Shawntye Hill
Detroit,MI
Summary
Dynamic leader with expertise in patient care management and staff supervision, honed at Averhealth. Proven track record in enhancing team performance and optimizing resource allocation. Skilled in EHR systems and patient education, driving a 20% improvement in workflow efficiency. Committed to fostering a collaborative and safe work environment.
Overview
13
13
years of professional experience
Work History
Patient Center Supervisor
Averhealth
05.2023 - Current
- Supervise daily operations to ensure compliance with organizational policies and procedures.
- Manage staff schedules to optimize resource allocation and enhance team performance.
- Train new employees on operational protocols and best practices for patient care.
- Conduct regular assessments of workflow efficiency, implementing improvements where necessary.
- Improve employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Collaborate with management team to develop long-term goals for the center's success.
- Maintain accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Manage daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Patient check in, perform observed urine collections, ship samples to our lab, ensuring that the center remains clean and that our patients are served with respect and dignity.
- Oversee appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 15 employees.
Medical Assistant Team Leader
Hill Orthopedics and Pensler Vein and Vascular
06.2018 - 03.2021
- Supervised daily operations of medical assistants, ensuring adherence to protocols and patient care standards.
- Coordinated scheduling for patient appointments, optimizing workflow and reducing wait times.
- Performed x-rays and maintained radiology and surgical scheduling.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported healthcare providers by preparing examination rooms promptly before each appointment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated communication between healthcare providers and patients, improving overall satisfaction scores.
Medical Assistant
DMC Children's Hospital Of Michigan
03.2013 - 04.2018
- Assisted healthcare providers with patient examinations and procedures to ensure optimal care delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for efficient information retrieval.
- Coordinated scheduling of appointments, enhancing patient flow and reducing wait times in clinic settings.
- Educated patients on treatment plans, medications, and preventive care to promote health literacy and compliance.
- Ensured compliance with safety protocols and infection control measures during clinical procedures and patient interactions.
- Performed x-rays and maintained radiology and surgical scheduling.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assistant Certification - Certified Medical Assistant
Dorsey School of Business
Roseville, MI07-2002
High School Diploma -
Denby High
Detroit06-1996
Skills
- Patient care management
- Staff supervision
- Appointment scheduling
- Surgical and radiology scheduling
- Electronic health records (EHR)
- Patient education
- Performance assessment
- Workplace safety
- Customer service
- Attention to detail
- Staff discipline
- Training and mentoring
- Payroll processing
- Staff management
- Training and development
Timeline
Patient Center Supervisor
Averhealth
05.2023 - Current
Medical Assistant Team Leader
Hill Orthopedics and Pensler Vein and Vascular
06.2018 - 03.2021
Medical Assistant
DMC Children's Hospital Of Michigan
03.2013 - 04.2018
Medical Assistant Certification - Certified Medical Assistant
Dorsey School of Business
High School Diploma -
Denby High