Shawny Tamarez
Philadelphia,PA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
7
7
years of professional experience
Work History
Insurance Verification Representative
West Cayuga Medicine
02.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Human Resources Team Leader
Target
08.2020 - 06.2023
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Coordinated technical training and personal development classes for staff members.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Assistant Manager
Marshalls TJX Companies
11.2018 - 08.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Developed succession plans and promotion paths for all staff.
Key Carrier
Marshalls TJX Companies
08.2017 - 11.2018
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Provided sales feedback to management to address concerns in sales reports.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Created interior displays to promote products in alignment with corporate sales objectives.
Merchandise Coordinator
Marshalls Retail Store
02.2017 - 08.2017
Merchandise Associate/ Coordinator
Marshalls Retail Store
10.2016 - 02.2017
Education
B.A Criminology -
Neumann University
Aston Mills, PA12.2017
Minor Business Admin -
Neumann University
Aston Mills, PA12.2017
Skills
- Recruiting and Interviewing
- Employee performance evaluations
- Policies and Procedures Implementation
- Team Leadership
- Business planning
- Customer-focused
- Team Building
- HIPAA Compliance
- Medical Terminology
- Insurance Knowledge
- Telephone Etiquette
- Customer Service
- Microsoft Office
- Problem Solving
- Coordination and Scheduling
- Insurance Coverage Verification
Additional Information
Bilingual speaks both English and Spanish
Timeline
Insurance Verification Representative
West Cayuga Medicine
02.2022 - Current
Human Resources Team Leader
Target
08.2020 - 06.2023
Assistant Manager
Marshalls TJX Companies
11.2018 - 08.2020
Key Carrier
Marshalls TJX Companies
08.2017 - 11.2018
Merchandise Coordinator
Marshalls Retail Store
02.2017 - 08.2017
Merchandise Associate/ Coordinator
Marshalls Retail Store
10.2016 - 02.2017
B.A Criminology -
Neumann University
Minor Business Admin -
Neumann University
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