Shawnya Jackson
Memphis,TN
Summary
Highly motivated and dedicated health promotion graduate seeking a challenging position in the field of health promotion. Committed to promoting health and wellness through education, community outreach, and program development. Strong background in research, data analysis, and program evaluation.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
TEKsystems
03.2023 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Resolved 100 technical support inquiries per day
Customer Care Agent
UMRF Ventures
08.2020 - 03.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented support interactions for future reference.
Fitness Attendant
University Of Memphis
01.2021 - 05.2021
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Greeted and interacted with members and guests upon entrance and exit to facility.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
- Broadcasted information about events, gym classes and community offerings.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Conducted inspections of equipment with safety protocol and equipment longevity in mind
Resident Assistant
University Of Memphis
08.2018 - 05.2021
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Promoted culture of respect and understanding among students.
Student Ambassador
Southwest Tennessee Community College
07.2017 - 05.2018
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Collaborated with other departments to promote student engagement.
- Distributed mail, filed documents, and answered telephone calls.
Education
Master of Science - Health Promotion
University of Memphis
Memphis, TN12.2022
Bachelor of Science - Health Sciences
University of Memphis
Memphis, TN05.2021
Timeline
Technical Support Specialist
TEKsystems
03.2023 - Current
Fitness Attendant
University Of Memphis
01.2021 - 05.2021
Customer Care Agent
UMRF Ventures
08.2020 - 03.2023
Resident Assistant
University Of Memphis
08.2018 - 05.2021
Student Ambassador
Southwest Tennessee Community College
07.2017 - 05.2018
Master of Science - Health Promotion
University of Memphis
Bachelor of Science - Health Sciences
University of Memphis
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