Shawnyetta Tillman
Social Worker
Fayetteville,North Carolina
Summary
A dedicated, efficient, detail oriented professional individual in a healthcare environment. Who possess excellent communication skills and very experienced in the healthcare system for more than 10 years. Friendly customer service, adept at working in diverse cultures, ethics and customer service environments. Easy to train and willing to learn every aspects of the organization if offered a position. Have strong ability to communicate clearly and effectively with the patients and staff. Patient and empathetic individual with extensive background in conflict resolution and customer care. Participates in health system, state, and local advocacy organizations for enhancement of professional knowledge and expertise, Serves on committees as appropriate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coordination of Care
Cape Fear Valley Health
Fayetteville, North Carolina
01.2022 - Current
- Provides support and education to patient/family
- Assist patient/family in coping with hospitalization, disability, and chronic/terminal illness
- Serves as a to hospital staff and physicians regarding emotional, social, and psychosocial components of patient illness
- Ensures integration of the interdisciplinary team in understanding and integrating these aspects into the plan of care
- Provides crisis intervention, end of life support, and initiates referrals to appropriate resources to ensure patient/family psychosocial and emotional needs are met
- Delivers Important Message from Medicare to patients and explains content and responds to questions followed by documentation of services performed
- Utilizes communication, negotiation, and advocacy skills with patient, family, healthcare team, and community
- Develops positive relationships with post-acute providers and community services
- Maintain current knowledge and awareness of community resources for social, emotional, or financial assistance
- Provides information, education to patient/family on community resources and options for post-acute care appropriate to the age of the patient served
- Initiates referrals to community agencies as needed
- Ensures patient is provided choice of post-acute facilities/agencies per HIPAA regulations and Center for Medicare/Medicaid Services
- Carries out discharge planning activities to include providing arrangements for Home Health, Hospice, Home Infusion, DME, Outpatient Hemodialysis, Rehab, LTAC, Assisted Living, Rest Home and Skilled Nursing Facility placements
- Serves as a resource for processing issues such as guardianship, abuse, neglect, power of attorney, healthcare surrogate, advance directives, or psychiatric involuntary commitment
- Adheres to mandates, standards, and policies and procedures as determined at the federal, state, health system and department level as well as the National Association of Social Work Code of Ethics.
Emergency Department Patient Relations Critical Care Representative
Cape Fear Valley Health
Fayetteville
03.2016 - 01.2022
- Effectively communicate with staff and administrative teams daily
- Collects data for the Emergency Department relating to patient/visitor satisfaction and makes recommendations which result in operational changes, CQI decision-making, or other system improvements
- Responds to referrals from physician and staff or proactively initiates contacts with patient/families to resolve questions or problems about services in the Emergency Department
- Work with the manager/charge nurse and staff to update, inform, and educate the patients/ families about the patient’s status in the Emergency Department
- Provides patient support
- Interact with guest services representatives and assists them in difficult situations by coordinating communication with families and visitors
- Provides information, clarification, and forms to patients/families regarding advance directives (living wills and health power of attorney)
- Provides notary services for such documents.
Education
Master of Social Work Concentration Mental Health -
Fayetteville State University
05.2021
Bachelor’s in Sociology -
Fayetteville State University
05.2015
Associates in Arts -
Fayetteville Technical College
08.2014
Certification
- Notary Public
- CPR AND First Aid
- EMTALA training
- Healthcare Fundamentals training
- Substance Abuse Studies Certificate
- LCSWA License P016608
References
- Charles Fuentes, Patient Relations Supervisor, 910-615-6980
- Jan Matthews, Corporate Executive Director of Nursing Quality and Safety, 910-615-6040
Timeline
Coordination of Care
Cape Fear Valley Health
01.2022 - Current
Emergency Department Patient Relations Critical Care Representative
Cape Fear Valley Health
03.2016 - 01.2022
Master of Social Work Concentration Mental Health -
Fayetteville State University
Bachelor’s in Sociology -
Fayetteville State University
Associates in Arts -
Fayetteville Technical College
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