Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawon Smith

Slidell,Louisiana

Summary

Dynamic professional with a proven track record in employee training and customer relationship management at St. Bernard Eye Care. Skilled in policy development and sales strategy, I excel at enhancing team performance and fostering positive client interactions. My proactive approach ensures operational efficiency and exceptional service delivery.

Overview

12
12
years of professional experience

Work History

Crew Trainer

Wendys Restaurant
Chalmette, Louisiana
11.2024 - Current
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Ensured that all safety protocols were followed during training sessions.

Optical Manager

St. Bernard Eye Care
Chalmette, Louisiana
06.2024 - 03.2025
  • Supervised and contributed to training student opticians.
  • Created marketing strategies for increasing sales in the optical department.
  • Developed and implemented new policies and procedures for the optical department.
  • Provided customers with professional advice on frame selection, lens materials, and contact lenses.
  • Prepared reports on sales trends, budgeting, and operational performance.
  • Resolved customer complaints in a timely manner to maintain positive relationships with clients.
  • Developed a system for tracking customer orders from start to finish.
  • Monitored daily operations of the optical department to ensure smooth workflow.

Office Manager's Assistant

Rivertown optical
Slidell, Louisiana
02.2017 - 05.2023
  • Reviewed files and records to obtain information and respond to requests.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.

Office Administrative Assistant

Joel S Jansen
New Orleans, Louisiana
01.2014 - 02.2016
  • Scheduled appointments for management team members.
  • Contributed to team effort by accomplishing related tasks as needed.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Education

High School Diploma -

John Ehret High School
Marrero, LA
05-1994

Skills

  • Employee training
  • Policy development
  • Customer relationship management
  • Sales strategy
  • Office coordination

References

References available upon request.

Timeline

Crew Trainer

Wendys Restaurant
11.2024 - Current

Optical Manager

St. Bernard Eye Care
06.2024 - 03.2025

Office Manager's Assistant

Rivertown optical
02.2017 - 05.2023

Office Administrative Assistant

Joel S Jansen
01.2014 - 02.2016

High School Diploma -

John Ehret High School

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