Shawonna Garrett
Sylacauga,AL
Summary
Obtain a position with your company to utilize my Analyst, Customer Service and Leadership Skills as well as experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Data Technician
RX Benefit's
04.2024 - Current
- Ensured timely completion of projects with strong time management and prioritization skills.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
- Implemented effective backup strategies, safeguarding valuable information from potential loss or corruption.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Shift Supervisor
Walgreens
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Shift Manager-RX Tech
CVS Pharmacy
03.2020 - 06.2023
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Taught newly hired team members and shift managers business policies and procedures.
- Maintained knowledge of store products and services to make recommendations to customers.
- Tracked store inventories and replenished item levels by ordering new products.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
- Promoted store specials and limited-time offers to customers.
- Communicated important company information and policy changes to staff members.
- Completed incident reports needed to document damage, theft or personal injury claims.
- Established and maintained positive and professional employee relationships.
- Implemented corrective actions for substandard employee performance.
- Coordinated with suppliers to receive deliveries on time and transport delivered products to correct facility locations.
- Demonstrated work techniques to customers to promote continued learning and growth.
Claims Analyst
Blue Cross and Blue Shield
09.2022 - 04.2023
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Examined claims forms and other records to determine insurance coverage.
Quality Analyst Specialist II
DST Health Solutions
04.2015 - 06.2022
- Met deadlines while maintaining high-quality deliverables.
- Provided product information and resolved concerns to assist customers.
- Responded quickly to meet customer needs and resolve problems.
- Defined problems, collected data, established facts and validated conclusions.
- Participated in ongoing training to enhance own job skills and knowledge.
- Performed general maintenance and repair.
- Experienced with social media and communications platforms.
- Conducted staff meetings to relay general information or to address specific topics.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Assisted with new hire orientation and employee training.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Performed routine and scheduled maintenance services.
- Adhered to quality and service standards to support operational goals.
- Worked with coworkers to complete tasks.
Claims Specialist Tier II
DST Health Solutions
02.2015 - 06.2022
- Receive and process data assigned through BC/Blue Shield of North Carolina insurance agency
- Process and deny medical insurance claims
- Consult with team leader about issues from a client
- Sort data and proofed source documents for accuracy prior to entry.
- Reviewed source documents to locate and enter data in specific data fields.
- Responded quickly to meet customer needs and resolve problems.
- Adhered to quality and service standards to support operational goals.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Conducted staff meetings to relay general information or to address specific topics.
- Provided product information and resolved concerns to assist customers.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Defined problems, collected data, established facts and validated conclusions.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Worked with coworkers to complete tasks.
Education
Associates Degree - undefined
Central Alabama Community College
Alexander City, ALSkills
- Quality Analyst Specialist
- Customer Service
- RX Tech
- Supervisor
- Verbal and Written Communication
- Customer Service
- Cash Handling
- Opening and Closing Procedures
Certification
RX Tech
Timeline
Clinical Data Technician
RX Benefit's
04.2024 - Current
Shift Supervisor
Walgreens
12.2023 - Current
Claims Analyst
Blue Cross and Blue Shield
09.2022 - 04.2023
Shift Manager-RX Tech
CVS Pharmacy
03.2020 - 06.2023
Quality Analyst Specialist II
DST Health Solutions
04.2015 - 06.2022
Claims Specialist Tier II
DST Health Solutions
02.2015 - 06.2022
Associates Degree - undefined
Central Alabama Community College