Shawquannia Young

Executed credentialing tasks for multiple providers concurrently, maintaining adherence to deadlines.

• Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
• Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
• Updated and maintained accurate records in credentialing databases, ensuring timely renewals and verifications.
• Conducted primary source verifications such as background checks and board certifications.
• Enrolled providers and Medicaid, Medicare, and private insurance plans.
• Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
• Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
• Enhanced team collaboration by implementing centralized database for tracking credentialing statuses.
• Streamlined provider credentialing process, significantly reducing wait times for new provider onboarding.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Used Software to schedule appointments.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

• Improved interdepartmental collaboration by maintaining open lines of communication with other Access Service Representatives within the organization.
• Proactively identified potential areas for improvement within department processes, proposing solutions that were ultimately implemented successfully across the organization.
• Provided back-up support for reception desk duties when necessary, demonstrating flexibility in adapting to various roles within the department as needed.
• Collaborated closely with medical records personnel in order to ensure timely processing of requests for patient documents.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.