Shawyvashae Dixon
Dunn,NC
Summary
IT Undergraduate with over five years of experience in Finance, Customer Service, and Information Technology specializing in web development, programming tools, and database creation. Proficient in Visual Studio, HTML, PHP, and OS, with basic knowledge of networking mathematics, terminology, media, and protocols. Demonstrated expertise in managing and leading teams, ensuring compliance, and implementing effective procedural changes. Proficient in technical support, web development, and data management. Known for strong analytical skills, exceptional organizational abilities, and a commitment to maintaining high standards of work quality and client satisfaction. Willing to relocate for the right opportunity.
Overview
6
6
years of professional experience
Work History
FINANCE & ACCOUNT SPECIALIST
WAKEMED HEALTH & HOSPITALS
07.2023 - Current
- Managed bankrupt and deceased accounts, ensuring meticulous attention to detail and regulatory compliance with all policies and procedures, including internal control policies and HIPAA
- Accurately billed hospital claims in compliance with payer guidelines, resolving claim edits and processing claims efficiently
- Conducted diligent follow-up on claims, expediting resolution and decreasing outstanding account receivables
- Effectively resolved denied claims and facilitated special collections processes to recover outstanding debts
- Acted as a key resource within the department, providing expert support to Patient Account Representative positions
- Liaised with legal and probate entities as required to resolve complex cases related to bankruptcy and deceased accounts
- Developed and maintained a thorough understanding of medical billing regulations, maintaining the highest levels of accuracy and integrity
- Completed multiple work queues, consistently meeting or exceeding performance metrics
- Responded to email and voicemail messages on a timely basis, assisting in the prompt resolution of any bankruptcy or deceased requests
- Assisted in the smooth flow of daily operations by working with other departments on projects and goals
- Utilized Epic systems to manage patient financial data, streamline workflows, and enhance service delivery.
IT SECURITY INTERN
DUKE UNIVERSITY
05.2023 - 05.2024
- Played a pivotal role within the Operational side of the IT Security Office (ITSO) team at Duke University, focusing on monitoring communications channels (tickets, emails, alerts) and applications like Splunk to detect and respond to security incidents swiftly
- Identified compromised accounts, thwarted attacks against the university, and identified compromised machines, improving overall security
- Assisted in notifying the Duke community about vulnerabilities and malware-infected machines, ensuring prompt attention and resolution
- Responded effectively to phishing attacks, mitigating threats, and alerting the community to impacted accounts
- Engaged in ITSO awareness and outreach initiatives to promote cybersecurity best practices.
PATIENT FINANCIAL SERVICES
WAKEMED HEALTH & HOSPITALS
01.2019 - 09.2021
- Provided intermediate end-user support and technical assistance to customers through email, voice, and chat
- Conducted user management and ticket documentation related to specific software applications
- Verified HIPAA regulations to protect customer information
- Contributed to customer satisfaction through clear and concise communications and assistance with common inquiries
- Participated in internal training to stay updated on new technologies and processes within the organization
- Troubleshot VPN remote access configuration issues and performed root cause analysis to improve process documentation
- Assisted patients with financial assistance applications, ensuring accurate and timely processing
- Advised patients on available financial resources and programs, helping them navigate payment options
- Utilize Epic systems to manage and track patient accounts and financial records efficiently.
CUSTOMER CARE OPERATIONS
DUKE ENERGY PROGRESS
03.2018 - 01.2019
- Provided end-user support and technical assistance to customers through email, voice, and chat
- Built genuine connections with customers, anticipating their needs and offering solutions
- Accurately navigated multiple computer applications while maintaining dialogue with customers
- Processed credit checks on applicants and made deposit decisions
- Recognized potential problems and proactively took appropriate action to resolve customer issues
- Served as liaison and escalation point for third-party vendors' customer issues and process concerns
- Excelled team performance by being top in sales for products and services
- Maintained an average 90% quality assurance score based on customer surveys.
Education
Associate of Science in Information Technology Undergraduate -
Wake Technical College
Skills
- VMware products
- Microsoft, Mac, and Linux OS
- Data Entry
- Technical Support
- Multiline Correspondence Logistics
- Conflict Management
- Data Management and Reporting
- Staff Training and Development
- Web Development (HTML, CSS, JavaScript, PHP)
- Visual Studio
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
- Epic Systems for Healthcare Management
Timeline
FINANCE & ACCOUNT SPECIALIST
WAKEMED HEALTH & HOSPITALS
07.2023 - Current
IT SECURITY INTERN
DUKE UNIVERSITY
05.2023 - 05.2024
PATIENT FINANCIAL SERVICES
WAKEMED HEALTH & HOSPITALS
01.2019 - 09.2021
CUSTOMER CARE OPERATIONS
DUKE ENERGY PROGRESS
03.2018 - 01.2019
Associate of Science in Information Technology Undergraduate -
Wake Technical College
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