Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANON SHAY AMUNDSON

McAlester

Summary

Results-oriented Operations/Sales with a track record of driving sales growth and improving operational efficiency. Skilled in payroll management, staff training, and client relations. Proven ability to tackle projects from the inside out meeting deadlines.

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

6
6
years of professional experience

Work History

Operations/Client Manager

Auto Repair Pros
04.2024 - 12.2024
  • Payroll/Paychex/Onboard New Employees
  • Reporting to all shops on daily sales figures
  • Managed Advisors on sales and training
  • Approved marketing mailers
  • Coordinated with internal teams to develop efficient processes for delivering services to clients.
  • Created innovative solutions to complex problems facing clients.
  • Created SOP’s
  • Managed client accounts, tracked progress, and monitored quality assurance metrics.
  • Developed marketing materials such as brochures, flyers, and presentations to promote products and services.
  • Analyzed customer feedback data and identified areas of improvement in the services offered.
  • Identified and managed client expectations, requirements, and deadlines for projects.
  • Responded promptly and professionally to any inquiries or complaints from customers.
  • Used consultative sales strategies to overcome client objections and maximize sales activity effectively
  • Prepared sales presentations or proposals to explain product specifications or applications
  • Remained current on emerging industry and product standards and trends to reinvigorate accounts
  • Remote

Account Executive

Knock Lending
10.2022 - 02.2024
  • Reviewed dormant accounts by re-establishing relationships with Real estate Agents in all markets
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Identified customer needs by asking questions and advising on best solutions
  • Listening to customers' needs to identify and recommend the best products and services
  • Provide constant feedback to the production team to help improve company applications
  • Onboard real estate agents and brokerages to the Knock platform (mobile and desktop solutions)
  • Troubleshoot general technical issues
  • Work with the Deal Desk team and Loan Advisors on obtaining photos and SLP for loan Pre-Approval
  • Ensure team SLAs are maintained across all contact channels, Phone, Email, and Chat
  • Provide customer support with loan application issues and provide a thorough walk-through of Home Swap and what to expect during their customer journey
  • Reach out to customers who have started loan applications to offer support
  • Provide detailed value proposition regarding the Knock program to Real Estate agents and Consumers
  • Respond to Social Media posts as well as Knock reviews from the BBB, Trust Pilot
  • DTC- Contact new leads that come through the channel in less than 5 minutes
  • Remote

Property Preservation Specialist II-Account Manager

Gateway First Bank
11.2018 - 06.2021
  • Manage Property Preservation escalations and tracking for all loan types serviced by the company
  • FHA 184, VA, USDA, and Conventional
  • Research into property damages to ensure insurance claims are attempted/filed
  • Coordinate with claims personnel to ensure properties are in appropriate condition to convey to investors
  • Investigate and issue bill backs to field service vendors when appropriate
  • Maintain daily reports of pending Property Preservation work, pending insurance claims
  • Order Collateral for Breach account to ensure 1st legal deadline is met
  • Ensure all reporting is completed for the custodian
  • Manage all evictions for the FHA-CWCOT program, USDA, personal property eviction, and Personal Property Notice
  • Train new team members on procedures
  • KPI monthly
  • Coordinate Cash 4 Keys with homeowners facing Foreclosure and eviction
  • Worked directly with FHA, USDA, VA
  • Maintained relationships with Attorneys and Sheriff's offices

Education

Associate of Applied Science - Business Administration And Management

Colorado Techinical Univeristy
Remote
06-2018

Skills

  • Staff training
  • Quality Assurance Controls
  • Conflict Resolution
  • Problem Resolution
  • Territory Management
  • Pipeline Management
  • Creative Problem Solving
  • Client Relations
  • SaaS
  • Customer Consulting
  • Account Management

Timeline

Operations/Client Manager

Auto Repair Pros
04.2024 - 12.2024

Account Executive

Knock Lending
10.2022 - 02.2024

Property Preservation Specialist II-Account Manager

Gateway First Bank
11.2018 - 06.2021

Associate of Applied Science - Business Administration And Management

Colorado Techinical Univeristy

Similar Profiles

CREATE PROFILE