Shay Amato
Pine Plains,NY
Summary
Dynamic background as customer service professional and Project Manager with a proven track record of delivering projects on time and within budget. Skilled in customer relations, problem-solving, adept at fostering teamwork and collaboration. Achieved significant cost reductions and efficiency improvements through innovative strategies, demonstrating exceptional critical thinking and communication abilities. Committed to maintaining professional relationships. Proficient in using independent decision making skills and sound judgement to positively impact the company
Overview
22
22
years of professional experience
Work History
Construction/Project Manager
Self Employed
08.2017 - Current
- Bought, renovated and sold houses
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Obtained real estate license for better understanding of state and national codes.
- Put together estimates, specifications, and other project documents.
- Inspected job site throughout renovation process to verify quality standards.
- Developed innovative strategies to reduce material costs while increasing efficiency.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
Assistant Manager
Sleepy’s/Mattress Firm
02.2011 - 08.2017
- Advanced to the position of Assistant Manager from Sales
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake, deposit records, and all inventory.
- Provided exceptional customer service, resulting in repeat business and positive reviews.
Product Manager
Atlantic Auto Body
02.2003 - 12.2011
- Developed strong product knowledge to provide each customer with an accurate quote and timeframe.
- Responsible for all product deliveries, finances and documentation.
- Maintained positive vendor relations to build strong partnerships.
- Communicated effectively with team members to deliver updates on project deadlines.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Maintain customer satisfaction maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
- Critical Thinking
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Construction/Project Manager
Self Employed
08.2017 - Current
Assistant Manager
Sleepy’s/Mattress Firm
02.2011 - 08.2017
Product Manager
Atlantic Auto Body
02.2003 - 12.2011
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