SHANIYA AMY
Saint Pauls,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
ESS
10.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
SERVER
RED CRAB SEAFOOD
04.2022 - 02.2025
- Provided excellent customer service to ensure satisfaction
- Ensured that each guest was served courteously, quickly, and efficiently
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Handled money transactions accurately while following company procedures for handling cash payments
- Operated POS terminals to input orders, split bills and calculate totals
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
CUSTOMER SERVICE REPRESENTATIVE
PRIMERICA
12.2023 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
FULFILLMENT ASSOCIATE
TARGET
09.2020 - 05.2023
- Operated handheld scanners to track merchandise throughout fulfillment process
- Answered customer questions and provided store information
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Accepted, processed and quickly filled orders
- Verified orders for accuracy and completeness, ensuring all necessary components were included
- Helped customers find specific products, answered questions, and offered product advice
- Performed other duties as assigned by management.
CUSTOMER SERVICE REPRESENTATIVE
SPECTRUM
12.2020 - 06.2021
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
CASHIER
TACO BELL
04.2019 - 06.2020
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit
- Delivered high level of customer service to patrons using active listening and engagement skills
- Worked closely with front-end staff to assist customers
- Greeted customers and answered any questions they had about the store's products and services
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Stocked shelves with merchandise when needed
- Learned roles of other departments to provide coverage and keep store operational
- Performed other duties as assigned by management.
Education
Some College (No Degree) - Nursing
NORTH CAROLINA CENTRAL UNIVERSITY
Durham, NCSome College (No Degree) - Nursing
WAKE TECHNICAL COMMUNITY COLLEGE
Raleigh, NCNo Degree - Phlebotomy Course
Sandhills Community College
Pinehurst, NC05-2025
High School Diploma -
HOKE COUNTY HIGH SCHOOL
06.2020
Skills
- Guest Engagement
- Point of Sale (POS) system operations
- Sales Techniques
- Strong Work Ethic
- Exceptional customer service
- Inbound and Outbound Calling
- Payment Collection
- Time Management
- Data Collection
- Critical Thinking
- Active Listening
- Team Development
- Multi-Task
- Adaptability
- Student engagement
Certification
- PT - Phlebotomy Technician
Timeline
Substitute Teacher, K-12
ESS
10.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
PRIMERICA
12.2023 - 06.2024
SERVER
RED CRAB SEAFOOD
04.2022 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
SPECTRUM
12.2020 - 06.2021
FULFILLMENT ASSOCIATE
TARGET
09.2020 - 05.2023
CASHIER
TACO BELL
04.2019 - 06.2020
Some College (No Degree) - Nursing
WAKE TECHNICAL COMMUNITY COLLEGE
Some College (No Degree) - Nursing
NORTH CAROLINA CENTRAL UNIVERSITY
No Degree - Phlebotomy Course
Sandhills Community College
High School Diploma -
HOKE COUNTY HIGH SCHOOL
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