Shay Armstrong
West Allis,WI
Summary
Results-driven professional with extensive experience in Customer Service and Inventory Management, most recently as Shift Manager at Potowatomi Bingo Casino. Proven expertise in operational efficiency, inventory control, and customer order fulfillment. Strong decision-making skills with a commitment to workplace safety and cash handling excellence.
Overview
16
16
years of professional experience
Work History
Shift Manager - Center Bar
Potowatomi Bingo Casino
03.2025 - Current
- Ensured compliance with safety and regulatory standards during daily operations.
- Mentored team members to enhance customer service and operational procedures effectiveness.
- Optimized staff efficiency by coordinating shift schedules to meet operational needs.
- Addressed customer inquiries and complaints, creating a positive environment for guests.
- Performed regular inventory checks to maintain supply availability for smooth operations.
Assistant Manager
Marcus Theatres
01.2023 - 03.2025
- Enhanced guest experiences by coordinating daily operations and service delivery.
- Elevated team performance by training staff on service standards and procedures.
- Ensured product availability through effective inventory monitoring and ordering processes.
- Optimized employee shift scheduling for peak hours and special events coverage.
- Increased cash handling accuracy by closely monitoring intake and deposit records.
- Verified stock levels and addressed discrepancies through regular inventory counts.
Customer Service Representative
David's Bridal
03.2022 - 01.2023
- Resolved inquiries by phone and email, ensuring timely, accurate responses.
- Handled high-volume calls, maintaining professionalism under pressure at all times.
- Collaborated with teams to address customer concerns and improve service delivery.
- Effectively managed conflicts, maintaining professionalism while resolving disputes.
- Recommended and sourced out-of-stock products based on customer requests.
- Organized inventory by returning items to shelves and promoting sales displays.
US Director of US Sales and Marketing
Cameleon Professional Face & Bodypaint
10.2009 - 04.2021
- Enhanced brand visibility by developing and executing marketing strategies.
- Forged strong partnerships with industry leaders, driving brand growth.
- Coordinated trade shows and events, generating valuable leads for the company.
- Minimized stock discrepancies through effective inventory management techniques.
- Ensured optimal product availability by managing inventory and restocking shelves.
Education
Bachelor of Science - Technical And Scientific Communication
Montana Tech of The University of Montana
Butte, MTMaster of Arts - Photography
Academy of Art University
San Francisco, CABachelor of Science - Public Relations
Montana State University - Billings
Billings, MT08-2001
Skills
- Cash handling
- Decision-making
- Customer service focus
- Inventory Management
- Workplace safety
Timeline
Shift Manager - Center Bar
Potowatomi Bingo Casino
03.2025 - Current
Assistant Manager
Marcus Theatres
01.2023 - 03.2025
Customer Service Representative
David's Bridal
03.2022 - 01.2023
US Director of US Sales and Marketing
Cameleon Professional Face & Bodypaint
10.2009 - 04.2021
Bachelor of Science - Technical And Scientific Communication
Montana Tech of The University of Montana
Master of Arts - Photography
Academy of Art University
Bachelor of Science - Public Relations
Montana State University - Billings