Shay Baiker
Flagstaff,AZ
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
9
9
years of professional experience
Work History
Account Executive
Cardinal Health, Virtual West
01.2018 - Current
- Call on current and potential pharmacies in an assigned geographical area, for the purpose of converting new business, maintaining current customers and growing market share
- Form long standing customer relationships with Pharmacists and Pharmacy Technicians
- Convert existing and potential customers' use of targeted products and ensure sustained and expanded sales of these products
- Identify market intelligence on competitive activity, communicate to appropriate internal resources in a timely manner; develop and implement sales plans to meet business goals
- Create and maintain a real-time database of market intelligence and sales activity utilizing automated customer relationship and sales management systems
- Perform other job-related duties as requested and works effectively with other team members to ensure the goals and objectives of the organization are met
- Participate in projects and other initiatives inside and/or outside of the assigned area, department or business unit.
- Achieve assigned sales goals and customer contact frequency
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Demonstrate positive interactions with customers and team members
- Adhere to all policies and procedures
- Adhere to the core values of the company
- Work under moderate supervision
- Demonstrate advanced knowledge of Cardinal Health and customer industry, including: key competitors, terminology, technology, challenges, reimbursement and demonstrates basic knowledge of customers’ unique business needs related to Cardinal Health offerings; demonstrates working knowledge of how Cardinal Health offerings match with a customers' unique business needs
- Initiate introductory customer calls with the objective of developing a long-term business relationship
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Account Executive
Pfizer
01.2015 - 01.2018
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Attended networking events to build relationships and identify sales opportunities.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Managed sales cycle to maintain solid customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Established close relationships with new small business prospects.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Met and exceeded service level goals to achieve standards and expectations.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Serviced accounts and proposed new products and services to maximize revenue.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Education
Bachelor’s of Science - Biomedical Sciences
Northern Arizona University
Flagstaff, AZBachelor’s - Business Management
Arizona State University
Tempe, AZSkills
- Lead Generation
- Sales Expertise
- Account Management
- Budget Development
- Strategic Selling
- Prospecting and Cold Calling
- Order Management
- Business Growth Opportunities
- Needs Assessment
- Sales Strategies Implementation
- Customer Presentations
- Verbal and Written Communication
Timeline
Account Executive
Cardinal Health, Virtual West
01.2018 - Current
Account Executive
Pfizer
01.2015 - 01.2018
Bachelor’s of Science - Biomedical Sciences
Northern Arizona University
Bachelor’s - Business Management
Arizona State University
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